Bar & Waiting Apprentice: Start Your Hospitality Career

Mitchells & Butlers plc; Harrogate; Hybrid; GBP 14,000 - 19,000; Full time

Benefits offered by this job

33% discount across all brands

20% discount for friends and family

Wagestream access

Paid qualifications

Gym discounts

Team socials

Job summary

Mitchells and Butlers is offering a Hospitality Team Member Level 2 Apprenticeship in Harrogate. The role trains you on front-of-house service and menu knowledge while you work full-time in a busy licensed premise.

No prior experience required; you will be supported throughout a 15-month programme with mentoring and on-the-job learning. You will gain a nationally recognised qualification and contribute to delivering excellent guest experiences in our lively teams.

Responsibilities

• Offer a warm welcome and farewell to guests, while effectively communicating the service cycle, our products and any special offers or events.
• Provide personalised recommendations that cater to the specific needs and preference of each guest.
• Value regular guests by remembering their preferences and engaging in meaningful conversations.
• Check all guests are enjoying their meal and discuss the guest experience survey.
• Provide a fast and efficient service and ensure any guest queries and complaints are handled promptly and professionally.
• Have open communication with the entire team to ensure the delivery of outstanding service, promoting a supportive atmosphere where you assist other team members whenever possible.
• Participate and contribute to team meetings, offering your valuable insights.
• Maintain cleanliness and tidiness of the front of house, outdoor and toilet areas.
• Participate in all in-house training, e-learning and the completion of assigned learning modules.
• Always adhere to brand standards, licencing laws and all company policies and procedures.

Job description

Mitchells and Butlers is offering a Hospitality Team Member Level 2 Apprenticeship in Harrogate. The role trains you on front-of-house service and menu knowledge while you work full-time in a busy licensed premise.

No prior experience required; you will be supported throughout a 15-month programme with mentoring and on-the-job learning. You will gain a nationally recognised qualification and contribute to delivering excellent guest experiences in our lively teams.