Bar Team Leader: Elevate Service & Shift Excellence

Pub & Dining; Tewin; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Pension contribution

Training & development

Brand discounts

Employee assistance program

Maternity/paternity policies

Wagestream access

Retail discounts

Job summary

Pub & Dining is seeking a Team Leader to guide the shift with energy, ensuring the team has what they need and that every customer leaves feeling welcomed and well looked after. You will deputise for the management team, coordinate front-line staff during busy periods, maintain high standards, and keep the bar safe, legal, and clean while delivering warm, attentive service.

Join a collection of outstanding pubs and inns across Britain, with competitive pay, pension contributions, development

Qualifications

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

Responsibilities

• Lead the shift to ensure operations run smoothly and customers are well looked after.
• Deputise for management, resolving issues as they arise during busy periods.
• Coordinate and motivate the team to maintain high service standards throughout the shift.
• Maintain bar safety, legality, and cleanliness with quick, proactive problem solving.
• Model excellent service and ensure every customer feels valued and welcome.
• Adapt swiftly to changing demands and shift challenges with a proactive mindset.
• Foster a collaborative, positive team environment and support colleagues.

Job description

Pub & Dining is seeking a Team Leader to guide the shift with energy, ensuring the team has what they need and that every customer leaves feeling welcomed and well looked after. You will deputise for the management team, coordinate front-line staff during busy periods, maintain high standards, and keep the bar safe, legal, and clean while delivering warm, attentive service.

Join a collection of outstanding pubs and inns across Britain, with competitive pay, pension contributions, development