Bar Team Leader: Drive Service Excellence & Mentoring

Shepherd Neame Limited; Thames Ditton; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Share of tips

Early wage withdrawal scheme

25% discount on food and drink

25% discount on overnight stays

Discounts at Visitor Centre Shop

Sheps Hut discounts

Mental Health Platform access

Company pension plan

Career development opportunities

Flexible working hours

Job summary

Shepherd Neame is seeking a Team Leader for the George & Dragon, a traditional English pub, to lead the bar team and support daily operations. You will set the tone for service, motivate staff, and ensure high standards while delivering memorable guest experiences at this historic venue.

The role offers permanent, full-time status with hourly pay and tips, plus training and development opportunities across Shepherd Neame’s pubs and brands.

Qualifications

• Experience leading hospitality teams.
• Strong customer service orientation.
• Ability to train and develop team members.

Responsibilities

• Lead by example and create a welcoming atmosphere for guests and staff.
• Assist the General Manager with day-to-day operations, including opening and closing duties.
• Motivate and coach the team to meet service standards.

Skills

Leadership

People management

Customer service

Team coaching

Job description

Shepherd Neame is seeking a Team Leader for the George & Dragon, a traditional English pub, to lead the bar team and support daily operations. You will set the tone for service, motivate staff, and ensure high standards while delivering memorable guest experiences at this historic venue.

The role offers permanent, full-time status with hourly pay and tips, plus training and development opportunities across Shepherd Neame’s pubs and brands.