Bar Supervisors At Manchester United

Constellation Careers; Manchester; On-site; GBP 20,000 - 26,000; Full time

Job summary

Constellation Careers is seeking a Match Day Bar Supervisor to oversee the bars in our football stadium on match days. You will manage bar staff, ensure high standards of service, and contribute to a positive guest experience.

You will supervise setup, stock, service, lead staff, handle cash, enforce responsible service, and comply with stadium policies. This role requires flexibility to work evenings, weekends, and holidays.

Qualifications

• Strong knowledge of bar operations and customer service.
• Excellent communication and interpersonal skills.
• Proven leadership abilities to motivate and guide a team.
• Willingness to work evenings, weekends and public holidays during match schedules.

Responsibilities

• Supervise the setup, stocking, and cleanliness of bars before and during matches, ensuring readiness to meet guest demands.
• Coordinate bar service activities, including pouring, serving drinks, cashier duties, and responsible alcohol service practices.
• Monitor inventory levels and replenish stock to maintain uninterrupted service during matches.
• Lead and motivate bar staff, providing guidance, training, and support to deliver exceptional service.
• Allocate duties and responsibilities to bar staff, oversee performance and address issues promptly.
• Interact with guests, take orders, process payments, and address inquiries professionally.
• Ensure prompt and courteous service and monitor guest satisfaction, resolving issues as needed.
• Solicit guest feedback and identify areas for improvement in guest experience.
• Ensure compliance with laws, stadium policies, health and safety standards.

Skills

Bar operations knowledge

Communication skills

Leadership

Flexible hours

Job description

As a Match Day Bar Supervisor, you will oversee the efficient and effective operation of the bars within our football stadium during match days. This role involves managing bar staff, ensuring high standards of service, and contributing to a positive guest experience.

Key Responsibilities:

• Supervise the setup, stocking, and cleanliness of bars before and during matches, ensuring they are well-prepared to meet guest demands.
• Coordinate bar service activities, including the pouring and serving of drinks, cashier duties, and adherence to responsible alcohol service practices.
• Monitor inventory levels and replenish stock as needed to maintain uninterrupted service throughout matches.
• Lead and motivate bar staff, providing guidance, training, and support to ensure they deliver exceptional service.
• Allocate duties and responsibilities to bar staff, overseeing their performance and addressing any issues or concerns promptly.
• Interact with guests in a friendly and professional manner, taking orders, processing payments, and addressing any inquiries or concerns.
• Ensure that guests receive prompt and courteous service, monitoring their satisfaction levels and taking proactive steps to resolve any issues.
• Solicit feedback from guests and use it to identify areas for improvement and enhance the overall guest experience.
• Ensure compliance with all relevant laws, regulations, and stadium policies related to alcohol service, health, and safety.
• Conduct regular inspections of bar areas to identify and address any safety hazards or cleanliness issues.
• Take appropriate action to prevent underage drinking, intoxication, and disorderly conduct, in accordance with established protocols.

Requirements:

• Strong knowledge of bar operations, including drink preparation and customer service.
• Excellent communication and interpersonal skills, with the ability to interact confidently and effectively with guests and staff.
• Proven leadership abilities, with the capacity to motivate and inspire a team to achieve performance goals.
• Flexibility to work irregular hours, including evenings, weekends, and public holidays, in line with match schedules.