Bar Supervisor

Mary Rush Care Ltd; Manchester; On-site; GBP 18,000 - 24,000; Full time

Job summary

The Mitre in Manchester is seeking an experienced Bar Supervisor to oversee day-to-day bar operations from breakfast through late-night service. You will supervise shifts, lead the team, and model excellent customer service in a busy city-centre environment.

The role covers early mornings (including 7am starts) and late shifts, ensuring gaps are filled, stock checked, and health and safety procedures followed.

Qualifications

• Experience in a bar/pub/hotel or hospitality supervisory role.
• Ability to lead a team during busy service periods.
• Comfortable with early mornings (7am starts) and late-night/closing shifts.
• Excellent communication and organisational skills.
• Calm and professional under pressure.
• Strong understanding of customer service.
• Reliable and responsible; takes ownership of a shift.
• Attention to detail and high standards.
• Willing to help the team wherever needed.

Responsibilities

• Supervise shifts and support the bar team.
• Lead early shifts (7am starts) ensuring breakfast service readiness.
• Supervise closing and late-night shifts; keep venue clean and secure.
• Lead by example with high customer service standards.
• Delegate tasks to keep the shift organised and productive.
• Provide hands-on support during busy periods.
• Ensure opening/closing/cleaning procedures are followed.
• Monitor stock levels and assist with stock control and deliveries.
• Handle customer queries and complaints professionally.
• Assist with cash handling and end-of-shift procedures.
• Ensure licensing, health & safety and company procedures are followed.
• Support staff training and development.

Skills

Bar supervision

Team leadership

Customer service

Shift management

Communication

Reliability

Job description

1-3 Cathedral Approach, Manchester, M3 1SW, UNITED KINGDOM

Full-time | Flexible shifts | 7am starts & late finishes

The Mitre is looking for an experienced and enthusiastic Bar Supervisor to join our team.

As a busy city-centre hotel and pub, our operation runs from breakfast through to late-night service, so we're looking for someone who is confident supervising both early mornings and evening shifts and who can lead the team by example.

This is a hands-on supervisory position for someone who enjoys working in a busy hospitality environment and takes pride in delivering excellent service.

The Role

As Bar Supervisor, you will be responsible for supporting the management team with the smooth running of day-to-day bar operations, supervising the team and ensuring our guests receive a consistently high standard of service.

Your responsibilities will include:

Supervising shifts and supporting the wider bar team.

Taking responsibility for early shifts, including 7am starts, ensuring the bar and breakfast service are fully prepared for hotel guests

Supervising closing and late-night shifts, ensuring the venue is left clean, secure and ready for the following day.

Leading by example and maintaining excellent standards of customer service.

Delegating tasks and ensuring the team remains organised and productive throughout the shift.

Supporting the team during busy periods and being hands-on when required.

Ensuring opening, closing and cleaning procedures are completed correctly.

Monitoring stock levels and assisting with stock control, deliveries and stock rotation.

Ensuring drinks are prepared and served to the required standards.

Dealing confidently and professionally with customer queries and complaints.

Supporting cash handling and end-of-shift procedures.

Ensuring licensing, health & safety and company procedures are followed.

Supporting the management team with staff training and development.

Helping to maintain high standards across the bar, breakfast and customer areas.

Acting as a positive role model for the team and creating a professional working environment.

What We're Looking For

We're looking for someone who:

Has previous experience in a bar, pub, hotel or hospitality supervisory role.

Is confident leading a team during busy service periods.

Is comfortable working early mornings as well as late-night/closing shifts.

Has excellent communication and organisational skills.

Can remain calm and professional under pressure.

Has a strong understanding of customer service.

Is reliable, responsible and able to take ownership of a shift.

Has a good eye for detail and high standards.

Is willing to get stuck in and support the team wherever needed.

Understands the importance of working as part of a team in a busy city-centre environment.

Why Join The Mitre?

You'll be joining a busy and varied city-centre operation where no two shifts are quite the same. You'll have the opportunity to work across hotel, breakfast, bar and late-night service, developing your hospitality and leadership experience in a fast-paced environment.

We're looking for someone who wants to become an important part of the team and progress with us.

If you're an experienced hospitality professional who is ready to take the next step and lead a busy shift, we'd love to hear from you.

Screening Questions

• Do you have experience in a similar role?
• Will your commute be 20 minutes or less?
• Describe your customer service experience