Match Day Bar Lead — Guest Experience

Constellation Careers; Manchester; On-site; GBP 20,000 - 26,000; Full time

Job summary

Constellation Careers is seeking a Match Day Bar Supervisor to oversee the bars in our football stadium on match days. You will manage bar staff, ensure high standards of service, and contribute to a positive guest experience.

You will supervise setup, stock, service, lead staff, handle cash, enforce responsible service, and comply with stadium policies. This role requires flexibility to work evenings, weekends, and holidays.

Qualifications

• Strong knowledge of bar operations and customer service.
• Excellent communication and interpersonal skills.
• Proven leadership abilities to motivate and guide a team.
• Willingness to work evenings, weekends and public holidays during match schedules.

Responsibilities

• Supervise the setup, stocking, and cleanliness of bars before and during matches, ensuring readiness to meet guest demands.
• Coordinate bar service activities, including pouring, serving drinks, cashier duties, and responsible alcohol service practices.
• Monitor inventory levels and replenish stock to maintain uninterrupted service during matches.
• Lead and motivate bar staff, providing guidance, training, and support to deliver exceptional service.
• Allocate duties and responsibilities to bar staff, oversee performance and address issues promptly.
• Interact with guests, take orders, process payments, and address inquiries professionally.
• Ensure prompt and courteous service and monitor guest satisfaction, resolving issues as needed.
• Solicit guest feedback and identify areas for improvement in guest experience.
• Ensure compliance with laws, stadium policies, health and safety standards.

Skills

Bar operations knowledge

Communication skills

Leadership

Flexible hours

Job description

Constellation Careers is seeking a Match Day Bar Supervisor to oversee the bars in our football stadium on match days. You will manage bar staff, ensure high standards of service, and contribute to a positive guest experience.

You will supervise setup, stock, service, lead staff, handle cash, enforce responsible service, and comply with stadium policies. This role requires flexibility to work evenings, weekends, and holidays.