Supervisor

The Sebright Arms; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

The Sebright Arms is seeking a capable Bar Supervisor to oversee daily bar operations and deliver exceptional service. You will lead the bar team, maintain high standards of drinks quality, cleanliness and guest experience, and work with management to ensure smooth shifts.

With previous bar or hospitality experience and strong leadership, you will oversee service during evenings, weekends and holidays, training staff and resolving issues to keep the venue running efficiently.

Qualifications

• Previous experience working in a bar or hospitality environment.
• Previous supervisory or team-lead experience is desirable.
• Strong knowledge of bar service, drinks and customer service.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Strong organisational and problem-solving skills.
• Ability to lead by example and motivate a team.
• Flexible approach to working evenings, weekends and holidays.

Responsibilities

• Lead and motivate the bar team during shifts.
• Allocate duties and ensure staff are working efficiently.
• Brief the team before shifts and communicate key information.
• Support the training and development of new and existing team members.
• Monitor staff performance and provide feedback to management.
• Provide excellent and professional customer service at all times.
• Ensure guests receive a friendly, efficient and welcoming experience.
• Deal confidently with customer complaints and resolve issues appropriately.
• Maintain a professional appearance and positive attitude.
• Ensure the bar is fully prepared before service and properly closed at the end of each shift.
• Maintain high standards of cleanliness, presentation and hygiene.
• Ensure drinks are prepared and served consistently to company standards.
• Monitor stock levels and communicate ordering requirements.
• Minimise waste, breakages and stock discrepancies.
• Ensure equipment is used correctly and report faults promptly.
• Follow company cash-handling and payment procedures.
• Complete end-of-shift checks and relevant paperwork.
• Ensure licensing, health & safety and company procedures are followed.
• Promote responsible alcohol service and challenge customers where appropriate.
• Ensure age-verification procedures are consistently followed.

Skills

Bar service knowledge

Customer service

Team leadership

Communication skills

Problem-solving

Organisational skills

Flexibility

Job description

Bar Supervisor

Reports To

Bar Manager / General Manager

Job Purpose

To supervise the day-to-day operation of the bar, ensuring consistently high standards of customer service, drinks quality, cleanliness and team performance. The Bar Supervisor will support the management team in delivering an efficient, professional and welcoming bar environment.

Key Responsibilities

Team Supervision

• Lead and motivate the bar team during shifts.
• Allocate duties and ensure staff are working efficiently.
• Brief the team before shifts and communicate key information.
• Support the training and development of new and existing team members.
• Monitor staff performance and provide feedback to management.

Customer Service

• Provide excellent and professional customer service at all times.
• Ensure guests receive a friendly, efficient and welcoming experience.
• Deal confidently with customer complaints and resolve issues appropriately.
• Maintain a professional appearance and positive attitude.

Bar Operations

• Ensure the bar is fully prepared before service and properly closed at the end of each shift.
• Maintain high standards of cleanliness, presentation and hygiene.
• Ensure drinks are prepared and served consistently to company standards.
• Monitor stock levels and communicate ordering requirements.
• Minimise waste, breakages and stock discrepancies.
• Ensure equipment is used correctly and report faults promptly.

Cash & Compliance

• Follow company cash-handling and payment procedures.
• Complete end-of-shift checks and relevant paperwork.
• Ensure licensing, health & safety and company procedures are followed.
• Promote responsible alcohol service and challenge customers where appropriate.
• Ensure age-verification procedures are consistently followed.

Skills & Experience

• Previous experience working in a bar or hospitality environment.
• Previous supervisory or team-lead experience is desirable.
• Strong knowledge of bar service, drinks and customer service.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Strong organisational and problem-solving skills.
• Ability to lead by example and motivate a team.
• Flexible approach to working evenings, weekends and holidays.

Personal Qualities

• Friendly and approachable.
• Reliable and punctual.
• Professional and well presented.
• Confident and decisive.
• Team-focused with strong leadership skills.
• Customer-focused with a positive attitude.
• High attention to detail.

Performance Standards

The successful candidate will be expected to:

• Maintain consistently high customer service standards.
• Ensure the bar operates efficiently throughout each shift.
• Maintain excellent standards of cleanliness and presentation.
• Support effective stock and cost control.
• Ensure all team members follow company policies and procedures.
• Contribute positively to the overall performance and reputation of the venue.

Compensation: To be discussed