Bar & Retail Team Lead – Customer Service Mastery

Equipment Sales & Service Limited.; Chippenham; On-site; GBP 26,000 - 32,000; Full time

Job summary

Compass Group UK&I ESS Defence, Government and Energy services division is recruiting a Retail Supervisor to help run Defence operations on a full-time basis, contracted to 35 hours per week.

You will supervise frontline teams, manage till operations, rota planning, stock orders and weekly bookwork, while ensuring Food Handling & Hygiene and Health & Safety standards are met. The role requires a positive, customer-focused team player mindset.

Qualifications

• Previous experience supervising frontline teams within a similar environment
• Good communication skills with a focus on great Customer Service
• Team player and can-do attitude
• Ability to work under pressure whilst maintaining a positive attitude

Responsibilities

• Ensuring all deliveries are checked and stored promptly and correctly
• Supervising a team, creating a positive environment where the team feel welcomed and supported
• Being a responsible key holder
• Using the till, taking order and receiving payments
• Assisting with weekly bookwork and any other duties that are necessary
• Producing weekly rotas following the manager's guidelines
• Placing orders for stock to maintain the correct stock levels
• Delegating where necessary and ensuring the team are proactive at all times
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations
• Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector.

Skills

Team leadership

Customer service

Communication

Pressure handling

Job description

Compass Group UK&I ESS Defence, Government and Energy services division is recruiting a Retail Supervisor to help run Defence operations on a full-time basis, contracted to 35 hours per week.

You will supervise frontline teams, manage till operations, rota planning, stock orders and weekly bookwork, while ensuring Food Handling & Hygiene and Health & Safety standards are met. The role requires a positive, customer-focused team player mindset.