Bar/Porter Supervisor

ESS – Defence, Energy and Government Services; Poole; On-site; GBP 22,000 - 30,000; Full time

Job summary

Compass Group UK&I, through its ESS division, seeks a Bar/Porter Supervisor for hospital operations. The role involves supervising porter teams, planning rotas, and maintaining safety and service standards across shifts.

You will develop staff and ensure training records are accurate, while delivering high-quality customer service in a hospital environment. Prior supervisory experience and strong communication are essential.

Qualifications

• Experience supervising large teams, including rotas and performance reviews.
• Ability to work under pressure, both independently and in a team.
• Knowledge of Health & Safety and infection control practices.
• Proficiency with Microsoft Office and GCSE English/Maths.

Responsibilities

• Supervise and lead Portering Services at the hospital.
• Plan and produce rosters ensuring effective team deployment; monitor attendance and sickness procedures.
• Train and develop team; ensure training records are up to date and compliant.
• Maintain high standards of customer service and promptly address complaints.

Skills

Team leadership

Rotas planning

Performance reviews

Return to work interviews

Infection control

Health & Safety

Microsoft Office

GCSE English & Maths

Patient care

Hospital environment

Tools

Microsoft Office

Job description

We're currently recruiting a dedicated Bar/Porter Supervisor to help ensure the smooth running of the operations in Defence on a full time basis, contracted to 37.5 hours per week.

As a Bar/Porter Supervisor, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Please note: This role is contracted to 50.2 weeks per year.

Could you bring your spark to Defence? Here's what you need to know before applying:

Your Key Responsibilities Will Include

• Responsible for the day-to-day supervision and team leadership of Portering Services at the Hospital.
• Supervise, co-ordinate, motivate, train and work with your team to provide a quality service
• Plan and produce rosters ensuring effective deployment of the team. Check time and attendance and ensure sickness and absence procedure is fully adhered to.
• Train and develop your team as required by the company and legislation, check that members of your team are aware of these requirements and are working in accordance with them. Ensure all training records are accurate and recorded.
• Ensure a high standard of customer service is a priority, customer complaints are promptly dealt with, and action taken to prevent reoccurrence
• Develop good lines of communications and relationships at all levels within your team, colleagues and customers
• Use machinery as trained, ensuring that the equipment is used safely and in accordance with current regulations and company policies
• Comply with all Health & Safety and ensure hygiene levels are maintained in accordance with current legislation; providing a safe environment for customers and staff
• Manage security processes within your area/duties, in line with the company procedures.

Our Ideal Bar/Porter Supervisor Will

• Previous experience supervising large teams, completing rotas, performance reviews and return to work interviews.
• Able to work under pressure, individually and as part of a teamwith a flexible approach to meet the needs of the business.
• Quality driven, with a sound knowledge of Health & Safety / infection control
• Possess good IT skills; fully competent inMicrosoft Officeand educated to GCSE level in English and Maths.
• Passionate about patient care, with the ability to communicate effectively with patients, visitors and healthcare staff.
• Confident working in a hospital environment and aware at times you willmeetpatients that are particularly unwell or showing signs of distress.
• This position is subject to a Disclosure & Barring Service check; costs met by the employer.

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/2309/95940001/52410447/R/BU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/2309/95940001/52410447/R/BU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!