Bar Craft & Guest Experience Specialist

Scotsman Hospitality; Glasgow; On-site; GBP 1,378,000 - 2,066,000; Full time

Benefits offered by this job

TRONC tips

Sleep Over

Stay Out Late

Eat 30% off

Stream early pay

Refer a Friend

Hard Earned Rest

Scotsman Perks

Free meal on duty

Free coffee

Cinema tickets discount

Birthday gift £25

Job summary

Scotsman Hospitality is seeking a bartender to welcome guests, take orders, and craft a wide range of drinks in a fast-paced bar environment. You will draw on mixology knowledge to suggest pairings and upsell while ensuring flawless service and guest satisfaction.

You will handle payments, manage stock, and maintain spotless bar and back-of-house areas. The role requires energy, flexibility for evenings/weekends, and compliance with licensing laws.

Qualifications

• Experience working as a bartender in a fast-paced bar, restaurant, or hospitality setting.
• In-depth knowledge of mixology, wine, spirits, and craft beers, or willingness to learn.
• Excellent interpersonal skills with the ability to build rapport with guests and communicate effectively with others.
• Ability to work efficiently in a fast-paced, high‑pressure environment without compromising on service quality.
• Willingness to work varied shifts, including evenings, weekends, and public holidays as required by business demands.

Responsibilities

• Welcome guests warmly, provide menus, and show them to their tables.
• Accurately record beverage orders, noting any dietary requirements or special requests.
• Possess strong beverage knowledge to confidently suggest pairings and upsell items.
• Check on tables to ensure guests are happy, and handle any feedback or concerns promptly and professionally.
• Engage with patrons to build rapport, answer menu questions, and ensure complete satisfaction throughout their visit.
• Prepare and serve a wide variety of beverages (alcoholic and non-alcoholic) according to established recipes and guest preferences.
• Select, prepare, and apply garnishes to enhance drink presentation and flavor.
• Suggest drinks and wine pairings to elevate the guest experience and drive sales.
• Ensure payment transactions including cash, debit and credit cards are processed adhering to the till procedures, communicating any discrepancies to the shift leader before the end of your shift.
• Manage inventory by monitoring stock levels, restocking supplies, and replacing kegs or empty bottles as needed.
• Maintain spotless bar, and back-of-house areas.
• Adhere to strict health, safety, and food hygiene regulations at all times.
• Be aware of energy consumption ensuring lights, air conditioning or equipment not in use are switched off.
• Ensure all equipment and furniture is correctly stored when not in use.
• Be aware of licensing and food hygiene legislation applicable to the role.
• Verify the age and identification of patrons to ensure full compliance with licensing laws.
• Monitor guest consumption levels and exercise decision-making skills to refuse service to intoxicated patrons.
• Maintain the venue housekeeping standards, monitoring and influencing cleaning standards at all times.
• Assist with a daily check of all bar and club areas to ensure they are clean and presentable, set according to any client requirements and in line with the SOP.
• Ensure cleaning rotas are adhered to and in line with company standards.
• Ensure high standards of personal hygiene are maintained at all times.
• Complete all of the required e-learning modules within a timely manner.
• Be fully conversant in the brand manual and standard operating procedures to effectively conduct your role.
• Work collaboratively across other bar outlets as business demands.
• Contribute to your own development, exploring company initiatives for progression.

Skills

Bartender experience

Mixology knowledge

Interpersonal skills

Fast-paced environment adaptation

Shift flexibility

Job description

Scotsman Hospitality is seeking a bartender to welcome guests, take orders, and craft a wide range of drinks in a fast-paced bar environment. You will draw on mixology knowledge to suggest pairings and upsell while ensuring flawless service and guest satisfaction.

You will handle payments, manage stock, and maintain spotless bar and back-of-house areas. The role requires energy, flexibility for evenings/weekends, and compliance with licensing laws.