Bar Back

Hilton Worldwide, Inc.; London; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic Barbacks to join their vibrant team at a premier London location. This role focuses on delivering exceptional customer experiences, preparing and replenishing bar supplies, and ensuring a welcoming atmosphere for guests. Ideal candidates will thrive in fast-paced environments and possess a passion for mixology and customer service. With opportunities for personal development and career advancement, this position offers a chance to be part of a dynamic team that values inclusivity and teamwork. If you are ready to make a mark in the hospitality industry, this is the perfect opportunity for you!

Benefits

Meals on duty

Service charge

Stylish uniforms

Access to personal development programmes

Worldwide career opportunities

Team Member travel rates

Wellbeing initiatives

Recognition opportunities

Qualifications

• Passion for bars and ambition to build a career in mixology.
• Ability to maintain high standards of authentic service.

Responsibilities

• Assist in preparation and clean-up of the bar to ensure customer satisfaction.
• Build rapport with customers and provide personalized service.

Skills

Customer focus

Communication skills

Attention to detail

Teamwork

Flexibility and adaptability

Curiosity in beverage trends

Education

Fluency in English

Tools

POS systems

Job description

Launched in September 2023 - Casual luxury with a distinctly London personality, effortlessly shifting from work to fun. The Bar is an all-day experience situated within the London Hilton on Park Lane, one of the city's most preeminent locations. Featuring classically inspired cocktails, exceptional coffee and a food menu encompassing playful takes on iconic dishes. A place to meet, work, eat, drink and play.

Salary: £12.50 per hour plus service charge

This role is full time 39h per week.

WHAT DO WE OFFER?

1. A competitive remuneration and benefits package
2. Meals on duty, service charge and stylish uniforms
3. Access to personal development programmes and hundreds of courses through Hilton University
4. Worldwide career opportunities
5. Industry-leading Team Member travel rates through Go Hilton
6. Wellbeing initiatives to help you thrive and be your best self
7. A workplace to be proud of
8. Opportunities to be recognized for being awesome and doing a great job

JOB OVERVIEW

Barbacks assist in the preparation, replenishing and clean-up of the bar and all necessary supplies and stock before, during and after service to facilitate exceptional customer experiences.

• Are you passionate about bars and tapping into the creation of delicious drinks?

• Do you love creating memorable experiences for guests?

• Are you a supportive and inclusive team member?

• Do you thrive in a fast-paced environment?

If so, this role is made for you!

KEY RESPONSIBILITIES

As a Barback, you will:

1. Exceptional Customer Experiences
2. Welcome customers to build rapport and create a great first impression
3. Know your menus and recipes in detail, so you can prepare the bar, replenish the stock, and refill operating supplies accordingly following the bar’s standard
4. Make sure that food allergies and dietary requirements are treated with absolute seriousness
5. Communicate effectively with the bar and service team so that all orders are correct, well-presented and delivered on time
6. Aim to exceed every guest’s expectations, ensuring to consistently offer high quality service
7. Recognise repeat customers and their preferences, offering personalised customer service
8. Work with the rest of the team to ensure operations run smoothly, contributing to a supportive, inclusive and motivational working environment for all Team Members.
9. Comply with all regulations and standards, including health, safety and hygiene.
10. Set up your section for service, ensuring that equipment, guest areas and work areas are clean and tidy throughout the shift
11. Record all transactions in the POS system accurately at the time of order, ensuring billing is accurate and that cash handling complies with hotel guidelines
12. Stock and replenish inventory and supplies
13. Maintain bar equipment and machinery to the highest standards, coordinating the maintenance schedule and records
14. Provide feedback and suggestions to the bar leadership team to improve customer and team member experiences

WHO ARE WE LOOKING FOR?

We’re looking for someone with a passion for bars, and the ambition to build a career in mixology.

To be successful in this position you will have:

1. Customer focus, maintaining the highest standards of authentic service to create memorable guest experiences every time
2. Excellent communication skills to create connections with diverse customers and share information clearly
3. High attention to detail, to get orders right every time
4. Great teamwork and a positive attitude
5. Ability to build good relationships with coffee suppliers and equipment maintenance teams
6. Flexibility and adaptability, able to work effectively in a fast-paced environment while remaining calm and focused under pressure
7. Curiosity in the latest beverage and food trends, in how these are blended into the menu, and in sharing these with guests using a suggestive sales approach
8. Sustainability cautious, following best practices and taking pride in telling product and supplier stories

You will also be fluent in English. A good knowledge of POS systems would be an advantage.

USEFUL TO KNOW:

This position will require working weekend and evening shifts. Position requirements also include being able to stand for hours and the ability to lift and carry moderate weights.