Bar Assistant

The Malone Hotel; Belfast City District; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

28 days' holiday

Free parking

Discounted friends and family rates

Job summary

The Malone Hotel is seeking a Bar Assistant for its Greyhound pub in The Malone area, offering a warm Belfast welcome and a busy, customer-focused bar environment. You will deliver a great experience, prepare beverages and/or serve food, and work with a friendly team.

Previous bar experience is preferred but full training will be provided. You’ll thrive on delivering high service standards, upholding responsible service, and contributing to a lively, guest-focused atmosphere at our family-owned

Qualifications

• A good level of spoken English is essential.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.
• Previous experience in a similar role is preferred.

Responsibilities

• Greet guests and promote house drinks to drive revenue.
• Provide top-tier customer service with a people-first approach.
• Prepare beverages and serve food following standard recipes.
• Coordinate bar and restaurant service for seamless guest experience.
• Ensure responsible service and check IDs when required.
• Follow safety protocols and report incidents as needed.

Skills

Establishing rapport

Needs anticipation

Exceptional customer service

Job description

We are looking for passionate and outgoing people to join our bar team at the newly refurbished modern Irish pub, The Greyhound, based in The Malone - a 4* Boutique hotel near Queen's University.

You’ll be a warm, positive and friendly personality, enjoy talking to customers and providing exceptional service with that classic Belfast charm!

We have an opportunity for a Bar Assistant to join our growing team.

Previous experience is preferred but not essential as full training will be given.

As a family owned hotel, The Malone provides a fun atmosphere with a real team spirit.

We are guided by our core values: People First, Integrity, Expertise, and Partnership. These values are reflected throughout this job description and are essential for success in this role.

About The Role

Job overview

As a Bar Assistant you will deliver a great experience, you will prepare beverages and/or serve food in a timely manner, prioritising people first by creating memorable experiences for our guests. This role requires expertise in beverage preparation and service, ensuring quality and consistency. You will maintain integrity by adhering to all service standards and procedures. You will also contribute to a seamless guest experience by working collaboratively with your team, demonstrating partnership will be responsible for serving and ensuring the wellbeing of our guests within the Bar and Restaurant, demonstrating a strong people first approach.

Key Accountabilities

• Greet guests pleasantly as they approach the bar, promote house drinks and use up-selling skills to increase revenues, creating a warm, people first environment.
• Ensure you are providing a top tier customer service experience that stands out from our competitors, delivering a memorable people first experience.
• Prepare beverages requested by guests using established pouring standards and drink recipes to provide a consistent product to the guests and to control costs, demonstrating your expertise in beverage preparation.
• Coordinate food service with Restaurant(s) for bar/lounge guests if applicable, fostering a seamless partnership with other departments.
• Monitor guest behaviour and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable, ensuring responsible service and upholding integrity.
• Follow established hotel safety protocols and procedures at all times. Immediately report any safety/service incidents to the Supervisor or Manager on duty, maintaining a safe environment and adhering to Integrity.
• Take action to solve guest problems/complaints using appropriate service recovery guidelines, demonstrating a people first approach to problem-solving.
• Set up bar including all liquor, mixers, ice, garnishes, glassware and supplies, demonstrating your operational expertise.
• Perform pre and post-shift work (empty/fill ice-bins, prepare garnishments, replenish/store snacks, etc.), ensuring operational expertise and efficiency.
• Check all necessary supplies in line with hotel procedures and manage liquor inventory, maintaining stock control and demonstrating expertise and integrity.
• Ensure that all liquor is properly secured before, during, and at close of shift, upholding Integrity and responsible asset management.
• Obtain, count and secure bartender’s bank; receive cash and credit payments from customers; give accurate change and balance cash drawer at end of shift in line with hotel procedures, maintaining financial Integrity and accuracy.
• Any other reasonable tasks as delegated by your Line Manager, demonstrating a collaborative Partnership and flexibility.

Company Benefits:

As an award-winning, family-owned hotel, we offer our staff the chance to become “part of the family!”. Your employee benefits will include:

• Competitive salary.
• Internal growth and development opportunities.
• 28 days' holiday for full-time staff.
• Departmental incentives.
• Free parking.
• Discounted friends and family rates.

Required Criteria

• A good level of spoken English is essential
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment

Desired Criteria

• Previous experience in a similar role is preferred

Skills Needed

Establishing Rapport With Clients, Ability to Identify and Anticipate needs, Exceptional Customer Service Skills

About The Company

The Malone is a veritable secret, a hidden treasure boasting everything you want in a hotel: spacious bedrooms and suites, function rooms for inspirational wedding celebrations or corporate events and the very best of that famous Irish hospitality, every step of your stay.

The Guinness is perfectly poured in our Greyhound bar – enjoy with some smoked salmon and wheaten bread or indulge in a meal to remember in the Gallery Restaurant.

Here at The Malone, we have generations of experience in welcoming guests. First opened in 1945 as ‘The Bowness’, for the last 30 years, The Malone has been owned and run by two generations of the Macklin family.

Relax and unwind with us. A warm Irish welcome to you!

Company Culture

• Treat people really well
• Openness, trust and understanding
• The highest standards
• Perseverance and enjoyment
• One step ahead
• Flexibility

Internal development and progression is key to our success, having been in business for 30 years.

Company Benefits

We believe everyone has the right to grow and develop and we actively encourage those who want to make a career in hospitality, with internal and external training.

Employees have the opportunity to enjoy a variety of benefits whilst working at The Malone Hotel.

Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Free parking, Open office, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Progression opportunities

Salary

£11.65 - £12.71 per hour