Banking & Payment Support Senior Manager

Skipton Building Society; Skipton; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Annual discretionary bonus

25 days annual leave

Pension matching

Discounted Skipton products/services

Flexible working

Private medical insurance

Wellbeing app

Volunteering opportunities

Cycle-to-work scheme

Discounted gym memberships

Home and Tech voucher

Job summary

Skipton Building Society is seeking a Lead for Banking and Payment Operations to ensure the smooth, compliant delivery of end-to-end banking and payment services. You will drive governance, operational resilience, and incident response while guiding a high-performing team.

A strong focus on risk management and supplier performance is essential. You will champion improvements across BACS, CHAPS, Faster Payments, and cheque processing, with flexibility for blended working and time in the Skipton

Qualifications

• Proven experience leading banking or payment operations within a regulated financial services environment.
• Experience managing operational risk, controls, governance and audit activity.
• Demonstrated ability to manage incidents, supplier relationships and operational resilience.
• Collaborative and influential leadership style with strong analytical and decision-making abilities.

Responsibilities

• Lead the day to day delivery of banking and payment operations, including BACS, CHAPS, Faster Payments, card payments and cheque processing.
• Own the operational risk and control environment, identifying and mitigating risks with governance and audit readiness.
• Manage key supplier relationships, ensuring service performance and driving continuous improvement.
• Champion operational resilience and business continuity for critical payment activities during disruptions.
• Produce and utilise MI, performance reporting and insights to monitor trends and support governance.
• Lead, develop and inspire a high performing team with capability development and engagement.
• Drive incident management, process improvements and change delivery with automation opportunities.

Skills

Operational leadership

Regulatory knowledge

Risk & controls management

Incident management

Analytical thinking

Job description

Lead the critical operations that keep banking and payments running smoothly and securely. In this pivotal role, you'll oversee end to end banking and payment operations, ensuring activities are delivered accurately, efficiently, and in line with regulatory requirements. You'll drive a strong control and governance environment, champion operational resilience, manage supplier performance, and lead effective incident response. If you're passionate about delivering exceptional operational performance while safeguarding customers and the business, this is an opportunity to make a real impact.

What You’ll Do

Your key responsibilities will include:

• Lead the day to day delivery of banking and payment operations, including BACS, CHAPS, Faster Payments, card payments and cheque processing, ensuring accuracy, compliance and excellent service.
• Own the operational risk and control environment, identifying, managing and mitigating risks while maintaining robust governance and audit readiness.
• Manage key supplier relationships, holding partners accountable for service performance and driving continuous improvement across banking and payment services.
• Champion operational resilience and business continuity, ensuring critical payment activities can continue or recover effectively during periods of disruption.
• Produce and utilise MI, performance reporting and operational insights to monitor trends, inform decision making and support governance requirements.
• Lead, develop and inspire a high performing team, fostering capability development and colleague engagement.
• Drive incident management, process improvement and change delivery, ensuring issues are resolved effectively and opportunities for automation, efficiency and enhanced controls are realised.

What You’ll Need

To be successful in this role, you will ideally have:

• Proven experience leading banking or payment operations within a regulated financial services environment.
• Strong knowledge of payment processes, including BACS, CHAPS, Faster Payments and cheque operations, with a focus on operational excellence.
• Experience managing operational risk, controls, governance and audit activity, with a strong understanding of regulatory requirements.
• Demonstrated ability to manage incidents, supplier relationships and operational resilience, ensuring service continuity and effective risk management.
• A collaborative and influential leadership style, with strong analytical skills, sound decision making ability and a passion for continuous improvement.

What’s In It For You

Your work matters.

And the way we reward you matters, too.

At Skipton, we offer pay and benefits that really do make life better, together with a genuine thank you for making a difference.

• Annual discretionary bonus scheme
• 25 days standard annual leave + bank holidays + rising 1 day per year of service to a max of 30 days
• Matching employer pension contribution (up to 10% per annum)
• Colleague Mortgages and access to Skipton products and services at discounted rates
• Flexible working to help balance your commitments
• Private medical insurance, health and wellbeing app, volunteering opportunities, cycle-to-work scheme, discounted gym memberships
• Lifestyle perks such as a Home and Tech voucher, which can be used at John Lewis, Currys, and IKEA

We’re here to make life better for our members.
About Skipton.

Our story began in 1853 in Skipton, North Yorkshire. Today, you’ll find us across England and Scotland, from Aberdeen to Plymouth.

We help over a million members put down roots, save for what matters, and feel good about their money. As a mutual, they own us, so everything we do is for them. You'll feel that same fairness and purpose in how all 2,500 of our colleagues work together, too

It all means that life at Skipton is more exciting than you imagine.

What it's like to work here
Life at Skipton

We talk and we listen to each other. And we make decisions as a team. That way, you get all the support you need to do work that works for everyone.

For most of our roles there's the option of blended working, which means we mix working from home and meeting in person, with three days a week in our Skipton office.

We also value what everyone brings to Skipton. And we create a fair place where you can be yourself. Our colleague networks play a big role in this. They connect people with similar life experiences and make our workplace warm, friendly, inclusive and welcoming.

It’s not just our members who are important to us.
You are, too.

Lots of organisations talk about wellbeing, but they don’t always back it up. As a mutual, we put people first. And that includes the people who work here. So, when we say we care about your wellbeing, we mean it.

Wellbeing isn't just one thing. It’s about feeling good, having energy, and being able to be yourself and perform at your best. That’s why we offer help for your mental and physical health across five key areas.

What’s more, it’s help that you can actually use too - not just read about.