Banking and Payment Support Specialist

Skipton Building Society; Skipton; On-site; GBP 28,000 - 37,000; Full time

Benefits offered by this job

Annual discretionary bonus

25 days annual leave + BH + service

Employer pension matching up to 10%

Private medical insurance

Flexible working

Home & Tech vouchers

Job summary

Skipton Building Society is seeking an experienced Banking & Payments Operations Lead to oversee daily operations across BACS, CHAPS, Faster Payments, cards and cheques. You will strengthen controls, manage risk, and act as deputy to the Banking & Payments Support Manager, ensuring service continuity and leadership.

The role demands delivering effective resolutions, driving automation, and coaching a high-performing team in a collaborative, accountable environment.

Qualifications

• Strong experience in banking and payment operations.
• Solid understanding of operational risk, controls and incident management.
• Experience managing complex issues, escalations and resolutions.
• Track record of driving process improvements and automation.
• Strong analytical and decision-making with stakeholder management.

Responsibilities

• Lead and oversee daily banking and payment operations, including BACS, CHAPS, Faster Payments, cards and cheques.
• Own and strengthen operational controls, identify risks and drive a robust control environment.
• Act as deputy to the Banking & Payments Support Manager, providing leadership and continuity.
• Coach and develop team capability, embedding best practice and strong control awareness.
• Drive process improvements, standardisation and automation to enhance efficiency and service delivery.
• Manage complex queries and payment incidents, escalating and coordinating resolutions.
• Utilise operational data and MI to identify trends and support decision making.

Skills

Banking operations

Operational risk

Issue resolution

Process improvement

Stakeholder mgmt

Job description

Hours

This role is for a permanent position working full time 35 hours per week.

Hours

This role is for a permanent position working full time 35 hours per week.

Salary

£32,350 Per Annum

Closing Date

Fri, 4 Sept 2026

Join us in leading high performing banking and payment operations, providing expert oversight, managing risk, and supporting operational excellence. You'll also act as deputy to the Banking & Payments Support Manager, helping to ensure seamless service and strong leadership when needed.

What You’ll Do

• Lead and oversee daily banking and payment operations, including BACS, CHAPS, Faster Payments, cards, and cheques.
• Own and strengthen operational controls, identifying risks and driving a robust control environment.
• Act as deputy to the Banking & Payments Support Manager, providing leadership, decision making, and operational continuity.
• Coach and develop team capability, embedding best practice, consistency, and strong control awareness to foster a positive control culture and high quality outcomes.
• Drive process improvements, standardisation, and automation initiatives to enhance efficiency and service delivery.
• Manage complex queries and payment incidents, acting as an escalation point and coordinating effective resolutions.
• Us e operational data and MI to identify trends, support decision making, and coach colleagues to build capability and best practice.

What You’ll Need

• Strong experience in banking and payment operations, with good technical knowledge of payment processes.
• A solid understanding of operational risk, controls, governance, and incident management.
• Experience managing complex issues, escalations, and delivering effective resolutions.
• A track record of driving process improvements, change initiatives, and automation opportunities.
• Strong analytical, decision making, and stakeholder management skills, with a collaborative and accountable approach.

What’s In It For You

Your work matters.

And the way we reward you matters, too.

At Skipton, we offer pay and benefits that really do make life better, together with a genuine thank you for making a difference.

• Annual discretionary bonus scheme
• 25 days standard annual leave + bank holidays + rising 1 day per year of service to a max of 30 days
• Matching employer pension contribution (up to 10% per annum)
• Colleague Mortgages and access to Skipton products and services at discounted rates
• Flexible working to help balance your commitments
• Private medical insurance, health and wellbeing app, volunteering opportunities, cycle-to-work scheme, discounted gym memberships
• Lifestyle perks such as a Home and Tech voucher, which can be used at John Lewis, Currys, and IKEA

We're here to make life better for our members.

About Skipton.

Our story began in 1853 in Skipton, North Yorkshire. Today, you’ll find us across England and Scotland, from Aberdeen to Plymouth.

We help over a million members put down roots, save for what matters, and feel good a bout their money. As a mutual, they own us, so everything we do is for them. You'll feel that same fairness and purpose in how all 2,500 of our colleagues work together, too

It all means that life at Skipton is more exciting than you imagine.

What it's like to work here

Life at Skipton

We talk and we listen to each other. And we make decisions as a team. That way, you get all the support you need to do work that works for everyone.

For most of our roles there's the option of blended working, which means we mix working from home and meeting in person, with three days a week in our Skipton office.

We also value what everyone brings to Skipton. And we create a fair place where you can be yourself. Our colleague networks play a big role in this. They connect people with similar life experiences and make our workplace warm, friendly, inclusive and welcoming.

It’s not just our members who are important to us.

You are, too.

Lots of organisations talk about wellbeing, but they don’t always back it up. As a mutual, we put people first. And that includes the people who work here. So, when we say we care about your wellbeing, we mean it.

Wellbeing isn't just one thing. It’s about feeling good, having energy, and being able to be yourself and perform at your best. That’s why we offer help for your mental and physical health across five key areas.

What’s more, it’s help that you can actually use too - not just read about.