Banking & Payment Support Senior Manager

Skipton Building Society; United Kingdom; On-site; GBP 58,500 - 71,500; Full time

Benefits offered by this job

Annual discretionary bonus

Hybrid working (3 days in Head Office)

Pension contributions matching

Private medical insurance

Wellbeing app

Volunteer opportunities

Cycle-to-work scheme

Discounted gym memberships

Home and Tech voucher

Job summary

Skipton Building Society is seeking a permanent, full-time leader to head our banking and payment operations in a hybrid setting, with three days per week at the Head Office. The role includes ownership of operational risk, governance and supplier relationships, and a focus on accuracy, compliance and service quality.

You will drive incident management, process improvements and MI reporting, leading a high-performing team to deliver resilient and efficient payments services.

Qualifications

• Proven experience leading banking or payment operations within a regulated financial services environment.
• Strong knowledge of payment processes (BACS, CHAPS, Faster Payments, cheques) and operational excellence.
• Experience managing operational risk, controls, governance and audit activity.

Responsibilities

• Lead the day-to-day delivery of banking and payment operations, ensuring accuracy and compliance.
• Own the operational risk and control environment, managing governance and audit readiness.
• Manage supplier relationships and drive continuous improvement in banking and payment services.
• Champion operational resilience and business continuity across critical payment activities.
• Produce MI and performance insights to monitor trends and inform governance requirements.
• Lead and develop a high-performing team, fostering capability and engagement.
• Drive incident management, process improvement and automation opportunities.

Skills

Leadership

Banking operations

Risk management

Regulatory compliance

Supplier management

Operational resilience

Process improvement

Data analysis

Job description

Hours:This role is for a permanent position working full time 35 hours per week.The position offer hybrid working, with three days a week in our Skipton Head Office.Salary:£65,000 Per AnnumClosing Date:Wed, 12 Aug 2026

What You’ll Do

• Lead the day to day delivery of banking and payment operations, including BACS, CHAPS, Faster Payments, card payments and cheque processing, ensuring accuracy, compliance and excellent service.
• Own the operational risk and control environment, identifying, managing and mitigating risks while maintaining robust governance and audit readiness.
• Manage key supplier relationships, holding partners accountable for service performance and driving continuous improvement across banking and payment services.
• Champion operational resilience and business continuity, ensuring critical payment activities can continue or recover effectively during periods of disruption.
• Produce and utilise MI, performance reporting and operational insights to monitor trends, inform decision making and support governance requirements.
• Lead, develop and inspire a high performing team, fostering capability development and colleague engagement.
• Drive incident management, process improvement and change delivery, ensuring issues are resolved effectively and opportunities for automation, efficiency and enhanced controls are realised.

What You’ll Need

• Proven experience leading banking or payment operations within a regulated financial services environment.
• Strong knowledge of payment processes, including BACS, CHAPS, Faster Payments and cheque operations, with a focus on operational excellence.
• Experience managing operational risk, controls, governance and audit activity, with a strong understanding of regulatory requirements.
• Demonstrated ability to manage incidents, supplier relationships and operational resilience, ensuring service continuity and effective risk management.
• A collaborative and influential leadership style, with strong analytical skills, sound decision making ability and a passion for continuous improvement.

What’s In It For You

• Annual discretionary bonus scheme
• 25 days standard annual leave + bank holidays + rising 1 day per year of service to a max of 30 days
• Matching employer pension contribution (up to 10% per annum)
• Colleague Mortgages and access to Skipton products and services at discounted rates
• Flexible working to help balance your commitments
• Private medical insurance, health and wellbeing app, volunteering opportunities, cycle-to-work scheme, discounted gym memberships
• Lifestyle perks such as a Home and Tech voucher, which can be used at John Lewis, Currys, and IKEA

About Skipton

Our story began in 1853 in Skipton, North Yorkshire. Today, you’ll find us across England and Scotland, from Aberdeen to Plymouth. We help over a million members put down roots, save for what matters, and feel good about their money. As a mutual, they own us, so everything we do is for them. You'll feel that same fairness and purpose in how all 2,500 of our colleagues work together, too. It all means that life at Skipton is more exciting than you imagine.

What it's like to work here

Life at Skipton We talk and we listen to each other. And we make decisions as a team. That way, you get all the support you need to do work that works for everyone.

We also value what everyone brings to Skipton. And we create a fair place where you can be yourself. Our colleague networks play a big role in this. They connect people with similar life experiences and make our workplace warm, friendly, inclusive and welcoming. It’s not just our members who are important to us. You are, too. Lots of organisations talk about wellbeing, but they don’t always back it up. As a mutual, we put people first. And that includes the people who work here. So, when we say we care about your wellbeing, we mean it. Wellbeing isn't just one thing. It’s about feeling good, having energy, and being able to be yourself and perform at your best. That’s why we offer help for your mental and physical health across five key areas. What’s more, it’s help that you can actually use too - not just read about.

You don't need to tick every box - we look for people who care about our members and who want to grow at the same time. The rest can follow.