Banking Customer Experience Specialist - Hybrid & Bonus

Co-operative Bank plc; West of England; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Annual discretionary bonus

Pension with enhanced contributions

Holiday entitlement 28 days

Life assurance

Job summary

The Co-operative Bank (now Coventry Building Society) is seeking a customer-‑facing assistant at its Bristol branch. You will engage with personal and business banking customers across in-branch, phone, and secure messages, delivering high-quality service in a fast-paced environment.

You’ll identify customer needs, manage cash-related tasks, and utilise internal systems to keep records up to date. A discretionary bonus scheme and wellbeing support support your role within a values-driven team.

Qualifications

• Experience in a customer-focused role (retail/hospitality/call centre)
• Ability to process customer details accurately
• Good attention to detail with data handling

Responsibilities

• Assist personal and business banking customers across channels
• Identify and address customer needs and provide great service
• Update customer records in internal systems and manage data carefully
• Promote appointments with Personal Banking Team for additional products/services

Skills

Customer service

Cash handling

Attention to detail

Interpersonal skills

Job description

The Co-operative Bank (now Coventry Building Society) is seeking a customer-‑facing assistant at its Bristol branch. You will engage with personal and business banking customers across in-branch, phone, and secure messages, delivering high-quality service in a fast-paced environment.

You’ll identify customer needs, manage cash-related tasks, and utilise internal systems to keep records up to date. A discretionary bonus scheme and wellbeing support support your role within a values-driven team.