Banking Customer Experience Specialist – Southampton

The Coventry Building Society; Southampton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

28 days holiday

Discretionary bonus

Pension with enhanced contributions

Parental leave

Wellbeing support

Life assurance

Job summary

The Coventry Building Society in Southampton is seeking a friendly, client-focused Customer Service Representative to be the first point of contact for personal and business banking customers across in-branch, phone and secure messaging channels.

You will help customers with their needs, support digital transformation initiatives, handle data accurately, and promote suitable products while upholding regulatory and security standards. A positive, resilient approach and teamwork are essential.

Qualifications

• Outstanding customer service with a positive, resilient approach.
• Ability to work in a fast-paced environment and meet targets.
• Good attention to detail when processing customer data.
• Proficiency with multiple systems and channels for customer care.
• Empathy and effective communication with diverse customers.

Responsibilities

• Be the first point of contact for personal and business banking customers across in-branch, phone, and secure messages.
• Support customers through our digital transformation across channels.
• Identify and address customers' needs and process information accurately.
• Encourage appointments with the Personal Banking Team for relevant products and services.
• Protect customers against fraud and scams and promote security best practices.
• Engage with customers from diverse backgrounds, including those who may be vulnerable.
• Work towards personal and team targets while complying with regulatory requirements.

Skills

Customer service

Fast-paced

Attention to detail

Diversity awareness

System navigation

Job description

The Coventry Building Society in Southampton is seeking a friendly, client-focused Customer Service Representative to be the first point of contact for personal and business banking customers across in-branch, phone and secure messaging channels.

You will help customers with their needs, support digital transformation initiatives, handle data accurately, and promote suitable products while upholding regulatory and security standards. A positive, resilient approach and teamwork are essential.