Banking Customer Experience Specialist

HSBC; Cheltenham; On-site; GBP 21,000 - 28,000; Full time

Job summary

HSBC is hiring for a branch-based customer facing role in Cheltenham. You will be the first point of contact, delivering a high quality, personalised and efficient service by pro-actively addressing simple customer needs and directing customers to the most suitable channels.

You will handle cash withdrawals and deposits, uphold Treating Customers Fairly principles and work towards challenging targets while delivering a consistent, friendly customer experience.

Qualifications

• Provide friendly, personalised customer service and pro-actively address simple customer needs.

Responsibilities

• Handle cash withdrawals and deposits.
• Deliver high-quality customer service and promote channel options.
• Contribute to a positive branch environment and uphold Treating Customers Fairly.

Job description

HSBC is hiring for a branch-based customer facing role in Cheltenham. You will be the first point of contact, delivering a high quality, personalised and efficient service by pro-actively addressing simple customer needs and directing customers to the most suitable channels.

You will handle cash withdrawals and deposits, uphold Treating Customers Fairly principles and work towards challenging targets while delivering a consistent, friendly customer experience.