Banking Compliance Lead — Customer-Focused

Kroo Bank; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Annual leave

Bank holidays

Volunteer program

Mental health support

Pension plan

MacBook provided

Home office setup

London office

Cycle to work

Electric car scheme

Parental leave

Growth opportunities

Vitality health cover

Job summary

Kroo Bank in London seeks an experienced Compliance professional to lead regulatory analysis and implement requirements across the business. You will work with the Head of Compliance to ensure policies and procedures align with evolving regulations while maintaining a focus on customer protection.

You will advise on complaints handling, data protection, and SMCR, collaborating with product teams to embed compliance in new banking services and promoting a transparent, customer-centered culture

Qualifications

• Extensive experience across various facets of the Compliance function, including conduct risk, consumer credit regulations, payments, complaints handling (with expertise in dealing with the Financial Ombudsman Service), Treating Customers Fairly, conflicts of interest, financial promotions, anti-bribery and corruption, data protection, and other related areas (not all are required)

Responsibilities

• Regulatory Analysis and Implementation: Collaborate with the Head of Compliance to analyse and interpret relevant regulations.
• Complaints, TCF, and Vulnerable Customers Framework: Support the business with advice to ensure frameworks are effectively addressing customer needs and regulatory requirements
• Product Team Collaboration: Partner with the product team to integrate compliance requirements into the development of banking and lending products and services
• Customer-Centric Culture: Promote a customer-centric approach within the compliance function and across the organisation
• Policy Development and Improvement: Support the CRO and the Head of Compliance in updating and improving existing policies and procedures
• Additional Responsibilities: Perform other duties as assigned and participate in compliance training
• Other duties as assigned to meet business needs

Skills

Regulatory compliance

Regulatory analysis

SMCR knowledge

Banking experience

Data protection

Education

Degree in relevant subject

Job description

Kroo Bank in London seeks an experienced Compliance professional to lead regulatory analysis and implement requirements across the business. You will work with the Head of Compliance to ensure policies and procedures align with evolving regulations while maintaining a focus on customer protection.

You will advise on complaints handling, data protection, and SMCR, collaborating with product teams to embed compliance in new banking services and promoting a transparent, customer-centered culture