Bank Support Worker

Nottingham Community Housing Association

East Midlands

On-site

GBP 18,000 - 19,000

Part time

9 hours ago

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Benefits offered by this job

Wellbeing plan

NCHA pension

Free DBS checks

Referral bonus

Generous annual leave

Healthcare plan

Company events

Parental leave

Training and development

Cycle to work

Bus pass scheme

Job summary

Nottingham Community Housing Association (NCHA) is seeking a Bank Support Worker to deliver person-centred support to Deaf and hearing-impaired individuals at Fisher Lane in Mansfield.

The role requires BSL proficiency (Level 3 or native), excellent communication, and a driving licence to support local community access. Flexible shifts, including sleep-ins and weekends, are essential in this 24-hour service.

Qualifications

BSL Level 3 or native BSL user is required.
Excellent communication skills in BSL.
Proactive, flexible and reliable.
Full UK driving licence is essential for requiring community access.

Responsibilities

Support people to manage and take medication safely.
Assist with finances, budgeting and shopping.
Help with cooking, meal preparation and healthy living.
Support with household tasks and maintaining a safe home environment.
Encourage participation in social activities and community opportunities.
Support people with personal care in a dignified and respectful way.
Build positive relationships and promote independence.
Record support provided and maintain accurate records.

Skills

BSL Level 3

Native BSL user

Communication skills

Driving licence

Teamwork

Education

BSL Level 3 qualification

Job description

Salary: £12.82 to £13.15 per hour. Location: Mansfield, Nottinghamshire. Hours: Bank. Closing Date: 23/11/2026 23:59.

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in 13 days at 23:59 GMT.

Helping Our Customers - Download Equality Diversity and Inclusion Strategy - Download Support Worker - Role Profile - Download

The Vacancy

Are you a native British Sign Language (BSL) user or do you hold a Level 3 BSL qualification? Would you like a rewarding role where you can make a real difference to the lives of Deaf and hearing‑impaired individuals?

About Fisher Lane

Fisher Lane provides support to Deaf and hearing‑impaired individuals both within the service and in the wider community. We support people to live as independently as possible, develop everyday life skills, build confidence and achieve their goals. Communication is at the heart of everything we do, and we are committed to creating an inclusive environment where people feel understood, respected and valued.

About The Role

As a Support Worker, you will provide person‑centred support tailored to each individual's needs. No two days are the same, and you will play an important role in helping people live independent and fulfilling lives.

Your Responsibilities Will Include

Supporting people to manage and take medication safely
Assisting with finances, budgeting and shopping
Helping with cooking, meal preparation and healthy living
Supporting with household tasks and maintaining a safe home environment
Encouraging participation in social activities and community‑based opportunities
Supporting people with personal care in a dignified and respectful way
Building positive relationships and promoting independence
Recording support provided and maintaining accurate records

Working Pattern

As a Bank Support Worker, you can indicate your availability, but flexibility to work a variety of shifts will help us provide the best support to the people who use our service, this is a 24‑hour service, so flexibility is essential.

The Role Involves a Range Of Shifts, Including

Early and late shifts (between 7am and 10pm)
Weekend working
Bank Holidays
Sleep‑in shifts (10pm to 7am)

About You

We are looking for someone who:

Is a native BSL user or holds BSL Level 3 (or equivalent)
Has excellent communication skills and can communicate confidently using BSL
Is passionate about supporting Deaf and hearing‑impaired individuals
Is proactive, flexible and reliable
Enjoys working as part of a team
Can work independently when required
A full UK driving licence is essential for this role as you will be supporting people to access their local community, unless a disability precludes this.
Is willing to work a variety of shifts, including sleep‑ins, weekends and bank holidays

Previous support work or care experience is helpful but not essential. We welcome applications from people who share our values and are committed to delivering high‑quality support.

NCHA is committed to ensuring our recruitment process is accessible to everyone.

If you are shortlisted for interview and require a BSL interpreter or any other reasonable adjustment, please let us know and we will be happy to support you.

As an Equal Opportunities and Disability Confident Employer, we are committed to creating an inclusive workplace where everyone can thrive.

Important Information

A full UK driving licence with business insurance is essential for this role, unless a disability precludes this.
NCHA does not currently offer visa sponsorship.
We may close this vacancy early if we receive a high volume of applications.

This role is subject to an Enhanced Adults Barred List DBS Check, which will be arranged and funded by NCHA.

Successful applicants will be required to undergo a DVLA licence check as part of NCHA's pre‑employment screening process, unless a disability precludes this.

The Company

We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands. Read our story to find out more about us.

Some Benefits