Care Assistant and Support Worker

Nottingham Community Housing Association

Loughborough

On-site

GBP 23,000 - 26,000

Full time

3 days ago

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Benefits offered by this job

36.5 days annual leave

Wellbeing plan

Free DBS checks

Free healthcare

Pension

£250 referral bonus

Job summary

Nottingham Community Housing Association Limited (NCHA) is recruiting Support Workers for our Shepshed and Loughborough services in Leicestershire. You will help adults with complex mental health needs and learning disabilities to build independence and confidence in daily life.

We offer flexible working across two sites with on-going training, safeguarding support and a friendly, supportive team environment.

Qualifications

You don’t need to know everything, but the right mindset and values are essential.
Experience in health and social care is welcome, with commitment to recovery and independence.
A driving licence and access to a vehicle are desirable; if not, access by public transport is required.

Responsibilities

Support individuals with complex mental health needs and/or learning disabilities in a person-centred way.
Help develop independence and daily living skills.
Support with routines such as medication, appointments and daily structure.
Assist with cooking, cleaning, budgeting and tenancy maintenance.
Promote emotional wellbeing and coping strategies.
Follow risk assessments and support plans, and maintain accurate records.

Skills

Compassion

Communication

Resilience

Record keeping

Safeguarding

Driving licence

Job description

Salary: £23,431-£26,083

Location: Shepshed

Hours: 37

Closing Date: 15/11/2026 23:59

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in 8 days at 23:59 GMT.

Helping Our Customers - Download Equality Diversity and Inclusion Strategy - Download Care Assistant - Role Profile - April 21.docx - Download

The Vacancy

Make a real difference, one step at a time

Looking for Support Worker jobs in Shepshed, Loughborough or Leicestershire? Join NCHA and help adults with complex mental health needs and learning disabilities build independence, confidence and stability in their everyday lives.

At our supported living services in Shepshed and Loughborough, you'll play a vital role in supporting people to achieve their goals, develop life skills and live as independently as possible.

Whether you already work in health and social care or are looking to develop your career as a Mental Health Support Worker, Supported Living Support Worker or Care Worker in Leicestershire, we'd love to hear from you.

We are recruiting Support Workers and Bank Support Workers for two supported living services in Leicestershire:

Bridge Street

This is a long-term supported living service which helps people with mental health difficulties live independently. Trust, consistency and meaningful relationships are developed over time.

This service offers the opportunity to work in a long-term, stable environment where you can build genuine relationships and see the impact of your support over time.

You'll be part of a supportive, collaborative team that values reflection, shared learning and continuous development. Most importantly, this is a role where your values, compassion and resilience truly make a difference every single day.

Please note, the service is based in Shepshed with limited public transport. Access to your own transport is desirable.

Working Hours: You'll work flexible shifts across weekdays and weekends, including 8:00am – 3:00pm or 3:30pm, 10:00am – 5:00pm, 2:00pm – 9:30pm.

City Heights

This is a supported living service in Loughborough provides supported living accommodation and support to adults with learning disabilities and/or mental health needs. The service enables people to learn independent living skills and develop their confidence and obtain work or voluntary employment. The service promotes therapeutic support in a psychologically informed environment.

Working Hours: All successful candidates will be required to work on a rota basis over a 24-hour period including weekends, bank holidays and sleep-ins. Shift patterns are 7:30am-3:00pm, 1:00pm-9:00pm and mid-shifts. You will occasionally be required to attend training at our Head Office, which is based in Clifton.

The Role

No two days are ever the same, but your role will include:

Supporting individuals with complex mental health needs and/or learning disabilities in a person-centred way
Helping people to develop independence and daily living skills
Supporting with routines such as medication, appointments and daily structure
Offering practical support with cooking, cleaning, budgeting and maintaining a tenancy
Encouraging emotional wellbeing, confidence and positive coping strategies
Following, reviewing and contributing to risk assessments and support plans
Working alongside multi‑agency professionals, families and wider support networks
Maintaining accurate records and following policies, safeguarding and legislation
Supporting individuals to reduce dependency on substances where appropriate
Responding calmly and professionally during periods of emotional distress

About You

You don't need to know everything, but you do need the right mindset.

You'll Have

Compassion and a genuine belief in recovery and independence
Confidence supporting people with mental health needs
Strong communication and relationship‑building skills
Resilience, patience and emotional intelligence
A proactive and solution‑focused approach
The ability to remain calm, professional and empathetic under pressure
Good organisational skills and confidence with record keeping
An understanding of safeguarding and vulnerable adults
A driving licence and access to a vehicle is desirable. If not a driver with access to a vehicle, you must be able to arrive by public transport or other means to all shift times

What really matters in this role is working as part of a consistent, supportive team; communication, debriefing and peer support are fundamental to how the service operates.

Consistency, clear boundaries and emotional awareness are essential, particularly when supporting individuals experiencing distress. You'll need to stay calm under pressure, prioritise effectively and maintain a professional, compassionate approach throughout your shift.

Equally important is your own wellbeing, knowing how to switch off at the end of the day is key to sustaining a long and fulfilling career in support work.

The Rewarding Moments You'll Value

Seeing individuals take steps towards independent living
Building trust and forming meaningful relationships
Supporting people through challenges and celebrating progress
Helping individuals feel safe, stable and in control of their lives
Developing your own resilience, communication and confidence

Why work at NCHA?

We're delighted to announce NCHA has been named the UK's 29th Best Workplace for Women 2026 by Great Place to Work UK. We're also the 38th Best Workplace for Wellbeing 2026, with 77% of colleagues saying NCHA is a great place to work, compared with 54% at a typical UK workplace. Explore working life at NCHA, our benefits, and our values to discover why.

Some Of Your Benefits Include

Salary of £24,871 - £25,371 per annum
36.5 days annual leave including bank holidays, with the option to buy and sell leave.
Additional payments for sleep-in shifts
Comprehensive training and ongoing development opportunities
A welcoming, inclusive and diverse workplace culture
Ongoing support from experienced and dedicated colleagues

As an Equal Opportunities and Disability Confident Employer, NCHA welcomes applications from all suitably qualified candidates including those from Black, Asian and minority ethnic groups and disabled candidates. As part of our LGBT Allies Programme, we also welcome applications from members of the LGBT community and encourage inclusivity in the workplace.

The Company

We're Nottingham Community Housing Association, known to many as NCHA. We've been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands. Read our story to find out more about us.

Some Benefits