Bank Receptionist

Spire Healthcare Ltd; Reading; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading healthcare provider in Reading is looking for a friendly and professional Receptionist to provide exceptional customer service. In this vital role, you will manage patient interactions and clerical duties while ensuring a welcoming environment. Candidates should have excellent communication skills and be adept in administration, computer systems, and customer service.

Benefits

Access to Spire Healthcare pension

Free uniform

Free DBS

Full induction with training updates

Qualifications

• Experience in a customer service environment.
• Ability to work on own initiative and as part of a team.
• High degree of accuracy in administration.

Responsibilities

• Welcoming and registering patients, ensuring accurate collection of information.
• Managing the hospital switchboard and handling calls professionally.
• Ensuring compliance with NHS forms and processes.

Skills

Communication skills

Customer service

Accuracy in administration

PC skills

Job description

Are you a friendly, organised, and professional individual looking for a rewarding role in healthcare. Spire Dunedin, Reading are seeking a dedicated Receptionist to be the welcoming face of our hospital. In this vital role, you will provide excellent customer service to patients, visitors and staff, ensuring a smooth and efficient experience. If you have a passion for delivering outstanding patient care, we would love to hear from you!

Duties and Responsibilities

• Welcoming, registering, including the accurate collection of credit card details and patient information.
• Directing patients, consultants and hospital teams as required, to the hospital in a warm, professional and caring manner and in such a way as to provide confidence.
• Compliance with NHS forms and processes.
• Cash handling strictly within the parameters of the 'Handling Cash Policy'.
• Discharge of patients onto computer system ensuring accuracy of all information.
• Manage the hospital switchboard in a professional and efficient manner, ensuring all calls or enquiries are responded to in a timely manner.
• Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, including badges for visitors, booking taxis.

Who we're looking for

• A personable individual with the ability to work on own initiative as well as part of a team
• Good basic PC skills, including Word, Excel and Outlook
• High degree of accuracy in administration
• Great communication skills at all levels
• Experience in a customer service environment
• Experience with information management systems

Working Hours: Between Monday - Sunday

Contract Type: Bank

• Bank colleagues are paid weekly
• We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
• Access to Spire Healthcare pension
• Free uniform
• Free DBS
• Full induction, including mandatory training updates

We commit to our employee's well-being through work life balance, on-going development, support and reward.

For further information about this role or for an informal conversation about the range of career options available with Spire please contact Alison Roberts on

Closing Date: If we have received sufficient applications, we reserve the right to close this vacancy without further notice, so please submit your application as soon as possible.