Bank HR Officer

Central London Community Healthcare NHS Trust; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading community healthcare organization in London is seeking a motivated individual to join their HR Services Team. The successful candidate will support HR operations by managing inquiries and providing advice and data entry assistance. This role is pivotal in ensuring efficient functioning within the HR department, offering ample opportunities for career development and flexible working arrangements.

Benefits

Comprehensive induction and local role introduction

Support with finding accommodation

Flexible working options

Training, support, and career development

Qualifications

• Experience in handling HR queries.
• Ability to prioritize and manage workload effectively.
• Understanding of CLCH policies and procedures.

Responsibilities

• Process inquiries according to local SOPs.
• Provide accurate advice on HR policies.
• Manage and escalate HR queries as needed.

Skills

Understanding of HR Operations

Data Entry

Communication Skills

Tools

NHS ESR System

Job description

Job Purpose

The post holder is a member of the Human Resources Services Team, responsible for supporting the daily demand of queries related to all aspects of HR Operations. The role requires effectively prioritising incoming calls, emails, and E Forms into urgent and non-urgent categories and taking appropriate action.

The HR Services Team handles HR and payroll queries and inputs data related to individual contractual terms of employment using the NHS ESR system. The team manages a high volume of telephone calls and emails from CLCH employees. It is essential to have a good understanding of HR Operations standard operating procedures and CLCH policies. All enquiries must be logged, tracked, and escalated as appropriate using a workflow system.

Key Responsibilities

1. Process new enquiries in accordance with local Standard Operating Protocols (SOPs).
2. Provide accurate advice on CLCH policies and procedures verbally and in writing.
3. Input data from electronic E Forms into the NHS ESR system accurately, relating to pay and changes to employees' contractual terms and conditions.
4. Provide first-line support for all pay-related queries.
5. Work closely with relevant departments to ensure queries are managed and escalated appropriately within service levels.
6. Undertake audits and surveys as requested.
7. Work with telephonic equipment and computer software to support the Trust HR and HR Operations Team.

About Central London Community Healthcare (CLCH)

CLCH is one of the largest community healthcare organisations in London and Hertfordshire, serving diverse communities across 11 London Boroughs and Hertfordshire. We care about our patients' wellbeing and our staff's wellbeing!

What We Offer

• Comprehensive induction and local role introduction.
• Single occupancy accommodation in Central London (support with finding accommodation and deposit).
• Support with gaining your driving license (*T&Cs apply).
• Car lease scheme (*T&Cs apply).
• Flexible working options.
• Annual travel card loan.
• Training, support, and career development.
• More benefits available at: https://www.clch.nhs.uk/job/pay-and-benefits

Diversity and Inclusion

We value diversity and are proud of our inclusive workforce. We welcome applications from all backgrounds and follow the workforce race equality standard. Our active BAME and LGBTQI networks support our community and staff.