Bank Hospitality Concierge

St Monica Trust; West of England; Hybrid; GBP 16,000 - 22,000; Part time

Job summary

St Monica Trust is seeking a Bank Hospitality Concierge at The Chocolate Quarter, a retirement village. This part-time role involves delivering exceptional service to residents and visitors, maintaining safety standards, and supporting events and activities.

A clean driving licence and hospitality experience are essential, with duties including basic maintenance assistance and assisting with post distribution. The position requires flexibility for bank shifts as needed.

Qualifications

• Essential: Previous experience in the Hospitality industry.
• Essential: Passion for excellent service delivery.
• Essential: Current, clean full driving licence.
• Desirable: Previous experience of working with older people in a care environment.
• Desirable: Basic health and safety, first aid, fire procedures and manual handling.

Responsibilities

• Build relationships of trust and act as the reference for assistance and information.
• Comply with Health and Safety regulations and report hazards and maintenance issues; respond to site/buildings emergencies.
• Proactively manage a secure environment by monitoring access and CCTV.
• Respond to resident emergencies promptly and take appropriate action.
• Assist with small maintenance tasks, laundry collection, recycling and event setup.
• Maintain mini-bus services in the absence of the usual driver.
• Assist with distribution of post and announcements.

Skills

Communication

Thinking style

Well-being and values

Working with others

Other skills & qualifications

Job description

## Bank Hospitality ConciergeApply: The Chocolate Quarter - Retirement Village BS31: Part time: Posted Today: JR102749**Bank shifts as and when required according to the needs of the business.** **£13.64 per hour plus bank enhancement** **Key Results** * Build relationships of trust and act with professionalism with all visitors, acting as the point of reference for assistance and information.* Comply with Health and Safety regulations and legislation reporting hazards and maintenance issues and responding to site/buildings emergencies promptly – following set procedures.* Proactively manage a secure environment by monitoring access to our buildings and grounds and CCTV.* Ensure any customer/resident emergencies are responded to promptly and appropriate action taken, reported etc – following set procedures.* Work flexibly, assisting the wider team by undertaking small maintenance requests, helping with the collection of laundry and recycling and setting up for events and activities.* Maintain the Trust’s mini-bus services in the absence of the usual nominated driver.* Be an ambassador for communication; assisting with the distribution of post and announcements. **Skills and Experience** **Communication*** Write notes and messages – numeracy, literacy and verbal skills.* Communicate with people with differing communication needs.* Encourage and influence.* Understand and follow instructions and procedures.* Strong customer service skills.* Mixed methods and mediums of communication. **Thinking Style*** Analyses and evaluates given information.* Adapts style and approach appropriate to situation or task.* Structures tasks/activities.* Pre-empts issues and trouble-shoots.* Refers appropriate decisions to line manager.* Identify and recommend learning and development areas for colleagues.* Challenge, or suggest new ways of working, to promote the efficiency of the unit or team. **Well-being and Values*** Demonstrate interest, care and attention.* Create a positive impression.* Reliable, dependable and professional* Collaborate with residents – tailoring service to meet individual needs.* Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues’ health or well-being.* Understand the needs of older people and people with dementia (including willingness and motivation to learn).* Aware of cultural and individual differences in all interactions and service areas.**Working with others*** Works effectively as part of a team.* Builds relationships of trust with others (team, residents and their family & friends).* Potential exposure to challenging, physical or emotional situations.**Other Skills and Qualifications** **Essential*** Previous experience in the Hospitality industry* Passion for excellent service delivery* Current, clean full driving licence **Desirable*** Previous experience of working with older people in a care environment* Basic health and safety, first aid, fire procedures and manual handling* Practical knowledge of basic maintenance, gardening, and security. **Additional information*** Duties must be carried out in compliance with St Monica Trust’s Equity, Diversity and Inclusion Policy.* This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.* This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application. Salary Ranges:£13.64 - £13.64Time Type:Part time