Front of House Supervisor

St Monica Trust; Sandford-on-Thames; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

23 days holiday plus bank holidays

Flexible working

Subsidised meals

Free uniform

Free parking

Well-being support

Job summary

St Monica Trust in Sandford-on-Thames is seeking a proactive hospitality professional to support our village restaurants and cafés. You will help oversee daily operations, ensuring safe, high‑quality service and a welcoming dining experience for residents and visitors alike.

In this role you will manage stock, coordinate rosters, and assist the Head Chef with events. A Basic Food Hygiene qualification and Level 2 Catering/Food Service are essential, with IT skills and knowledge of nutrition a

Qualifications

• Basic Food Hygiene qualification is essential.
• Diploma or NVQ level 2 in Catering/Food Service or equivalent required.
• Experience in a busy restaurant environment preferred.
• Stock control and ordering experience needed.
• Knowledge of food safety legislation and best practice.
• Good IT skills (Excel/Word/Outlook) required.
• Understanding of nutrition and dietary requirements desirable.
• Ability to delegate and handle complaints effectively.

Responsibilities

• Act as first point of contact for the restaurant and events.
• Support the Head Chef by overseeing day-to-day village restaurant operations.
• Ensure high standards of quality and hospitality from all staff.
• Troubleshoot customer/visitor concerns escalated by the Head Chef.
• Maintain stock and rotation; keep facilities safe and well-maintained.
• Build relationships with residents, families and staff.
• Occasionally deputise for the Restaurants Manager and assist with recruitment.

Skills

Basic Food Hygiene

Food service level 2

Stock taking

Ordering

Food safety legislation

IT skills (Excel, Word, Outlook)

Nutrition knowledge

Delegation & handling complaints

Education

Diploma or NVQ level 2 in Catering/Food Service

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Location: Sandford Station Retirement VillageSalary : £28,489 - £31,590Hours: 35Working Pattern: 9am – 4.30pm - Alternate weekends with Tuesday off every weekThe Role:At St Monica Trust, we’re a Bristol-based charity supporting older people to live fulfilling, independent lives. Food and hospitality play a vital role in this, bringing people together, supporting health and wellbeing, and creating moments residents look forward to every day.Join our catering and hospitality team and help create enjoyable dining experiences for our residents in a warm and welcoming environment.This isn’t typical high-pressure hospitality. Instead, you’ll be part of a friendly, supportive team where you can take pride in your work, build meaningful relationships with residents, and enjoy a better work-life balance.What You'll Be Doing:Act as first point of contact for the restaurant, and for events and conferences - to suit the relevant target audiencesSupport the Head Chef by overseeing the day-to-day operations of the village restaurants/cafés, responsible for quality control and ensuring high standards are met and delivered by all staff. Problem solving and troubleshooting customer/visitor concerns escalated by the Head Chefs (Village)Ensure high standards are consistently met – cleaning areas, preparing food/drinks when required, coordinating staffing rota and maintaining high levels of hospitalityMaintain a continuous restaurant stock and rotation; ensure facilities and equipment are safe and well maintained – reporting faults via set systems as necessaryBuild strong relationships with a range of stakeholders - including customers, colleagues, residents and their familiesFrom time to time deputise for the Restaurants Manager and support the recruitment/induction of new members of the hospitality teamAdvocate and role model best practice in Health and Safety, Food Handling and HygieneAbout You:We’re looking for someone who can demonstrate the following key skills and requirements:Essential:Basic Food Hygiene qualificationDiploma (or NVQ) level 2 Catering/Food Service or equivalentWorking within a busy and fast paced Restaurant environmentStock taking and orderingFood hygiene and health and safety legislation and best practiceGood standard of IT skills including Microsoft Excel, Word, OutlookIn depth understanding of nutrition and dietary requirementsEvidence of some delegation skills and managing complaints/queries effectivelyDesirable:Working with older people or people living with disabilities, communication or memory difficultiesWhy Join St Monica Trust:Enjoy a better work-life balance with more predictable hoursWork in a calm, welcoming environment, not a high-pressure kitchenBe part of a purpose-driven charity supporting older peopleCreate meals that genuinely make a difference to residents’ wellbeingJoin a stable, supportive team with low turnoverAccess training and development opportunitiesIn Return You’ll Receive:Industry leading salaryFlexible working for a better work/life balance. No split shifts.Workplace pension scheme with up to 7.5% employer contribution23 days holiday (plus bank holidays) plus extra after 5 yearsTailored ongoing learning and development opportunities to grow your skills, confidence, and career.Cost of living support: Free employee retail discounts platformStream for flexible payCredit union savings and loansSubsidised mealsSubsidised pool and gymEmployee Assistance Programme and well-being supportFree flu vaccinationsLong service awardsRefer a Friend bonus schemeCycle to Work scheme •Free uniformFree parking and much more.....Additional Information:Duties must be carried out in compliance with St Monica Trust’s Equity, Diversity and Inclusion Policy.Duties must be carried out in compliance with current UK GDPR and with St Monica Trust’s Confidentiality and Data Protection Policy.This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the applicationSalary Ranges:£28,489.50 - £31,590.00Time Type:Full timeIf you have any queries please email our Recruitment Team - [e-mail]