Bank Dispensary Assistant

Crondall New Surgery; Farnham; On-site; GBP 2,000 - 3,200; Part time

Job summary

Crondall New Surgery is seeking a bank dispenser for approximately 4 hours per week (1 morning) to join the general practice team. You will work under the supervision of the Dispensary Manager to ensure safe, accurate and timely supply of prescribed medication, and provide administrative support to clinicians.

Responsibilities include preparing weekly dosette boxes, supporting clinical teams with medication queries, and assisting in audits and patient safety initiatives while maintaining high

Qualifications

• Essential: Qualified Dispenser (NVQ Level 2) and GCSE English/Maths at a minimum.
• Experience of working with the general public and patients is essential.

Responsibilities

• Prepare weekly dosette boxes for care homes and patients in the local community.
• Check medicines dispensed to promote safe dispensing processes.
• Assist in audits and patient safety initiatives and support EPS and medicines optimisation.

Skills

Dispenser experience

Patient communication

Auditing patient safety

Education

NVQ Level 2 Dispenser

GCSE English and Maths

Job description

Job summary

We are seeking a bank dispenser for approximately 4 hours per week (1 morning) with the potential to pickup other shifts. The post-holder is a qualified Dispenser NVQ2and is an integral part of the general practice team, working within their professional boundaries.
This role will work under the supervision of the Dispensary Manager to ensure the safe, accurate and timely supply of prescribed medication to patients, and to provide administrative support to the clinicians.
The Dispenser will support the practice clinical teams with queries regarding medication from patients.
The Dispenser will support the Dispensary Manager in ensuring a high level of service is delivered at all times while supporting the multi-disciplinary team in line with the strategic objectives of the organisation.
The Dispenser will complete audits regarding patient safety in the prescribing of medication and present the information for sharing with the clinical team.

Main duties of the job

Preparation of weekly dossette boxes for care homes and patients in the local community.
In addition: Be responsible for checking all medicines dispensed to promote safe dispensing processes

About us

Crondall New Surgery is a part-dispensing GMS practice in the village of Crondall, between Fleet and Farnham on the Surrey Hampshire border. We are part of Fleet PCN which in turn is part of Frimley ICB.
We have 6000 patients, the list size is growing steadily with local housing developments. We currently have partners and salaried GPs, practice nurses, HCA, phlebotomists, dispensers, first contact physio, mental health practitioner and a first class admin team. Home visiting is provided by an excellent paramedic practitioner home visiting service, employed by the local federation.
We cover 4 local care homes and a supported living facility, with weekly GP visits to each establishment.
Extended access commitment is currently one evening a week on a shared basis. There is a high quality local out of hours provider.
We use EMIS web and the Ardens clinical support package.
Our ethos is to offer first class patient care whilst maintaining a personal feel to the practice. We know our patients well and have historically low prescribing and referral patterns.
We are a friendly and supportive practice. We strongly believe that a good work-life balance is key to a fulfilled team. We can support flexible working patterns and clinicians wishing to develop specialist skills or interests.
The team share lunch on a weekly basis, and have regular meetings. Local educational opportunities are excellent.

Details

Date posted: 23 September 2026
Pay scheme: Other
Salary: Depending on experience
Contract: Bank
Duration: 90 days
Working pattern: Part-time, Flexible working
Reference number: A2114-26-0004
Job locations: Redlands Lane, Crondall, Farnham, Surrey, GU10 5RF, United Kingdom

Job responsibilities

The post-holder is a Dispenser and is an integral part of the general practice team, working within their professional boundaries.
This role will work under the supervision of the Dispensary Manager to ensure the safe, accurate and timely supply of prescribed medication to patients, and to provide administrative support to the clinicians.
The Dispenser will support the practice clinical teams with queries regarding medication from patients.
The Dispenser will support the Dispensary Manager in ensuring a high level of service is delivered at all times while supporting the multi-disciplinary team in line with the strategic objectives of the organisation.
The Dispenser will complete audits regarding patient safety in the prescribing of medication and present the information for sharing with the clinical team.
The core responsibilities of the Dispenser in delivering health services.

• Be responsible for checking all medicines dispensed to promote safe dispensing processes
• Support with national prescribing policies and guidance within GP practices and care homes. This will be achieved through undertaking clinical audits (e.g., use of antibiotics), supporting quality improvement measures
• Collect prescription charges in accordance with dispensary protocol
• Ensure controlled drugs are maintained in accordance with practice policy
• Ensure the safe disposal of returned and/or out of date medicine and working with the multi-disciplinary team to ensure efficient medicines optimisation, including implementing efficient ordering and return processes, and reducing wastage
• Receive and store supplies in accordance with current policy, ensuring the cold chain is maintained
• Ensure all repeat prescriptions are processed within the allotted timeframe
• Provide support on the legal, safe and secure handling of medicines, including the implementation of the Electronic Prescription Service (EPS)
• Process prescription requests via all means of communications
• Provide patients with advice regarding all prescription matters
• Process multi-compartment compliance aids (Dosette box)
• Assist the Dispensary Manager in the preparation of monthly returns
• Always maintain accurate records, including appropriate coding entries
• Support initiatives for antimicrobial stewardship to reduce inappropriate antibiotic prescribing
• Assist in the delivery of medicines optimisation and management incentive schemes and patient safety audits
• Supervise practice reception teams in sorting and streaming general prescription requests, so as to allow GPs to review the more clinically complex request
• Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
• Be an integral part of the general practice team
• Demonstrate initiative and be creative in finding solutions to problems
• Support in the management of patient complaints when requested to do so and participate in the identification of any necessary learning brought about through incidents and near-miss events
• Be aware of guidance to ensure that the dispensary conforms to regulatory guidance
• Undertake stock-takes in accordance with guidance
• Undertake all mandatory training and induction programmes
• Contribute to and embrace the spectrum of clinical governance
• Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
• Contribute to public health campaigns (e.g., flu clinics)
• Maintain a clean, tidy, effective working area at all times

There may be, on occasion, a requirement to carry out other tasks, this will be dependent upon factors such as workload and staffing levels

Person Specification

Experience

Essential

• Experience of working in a dispensary
• Experience of working with the general public and patients

Desirable

• Experience of working in a primary care setting

Qualifications

Essential

• Qualified Dispenser (NVQ Level 2)
• GCSE (or equivalent) English and Maths at Grade C (4) or above

Knowledge and Skills

Essential

• Ability to communicate information effectively with people at all levels by telephone, email and face to face
• Demonstrate personal accountability, emotional resilience and work well under pressure
• Ability to record accurate clinical notes
• Understanding of safeguarding adults and children

Desirable

• Good clinical system IT knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Crondall New Surgery
Address: Redlands Lane, Crondall, Farnham, Surrey, GU10 5RF, United Kingdom
Employer's website: Apply through our website
For questions about the job, contact: Practice Manager, Victoria Hawkins, [e-mail], 01252850292

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