Bank Complex Care Officer

Central London Community Health Trust; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Central London Community Healthcare is seeking a Complex Care Officer to provide high-quality administrative support to the Head of Complex Care and the team across Adults with complex Mental Health, Learning Disabilities and Autism. The role emphasizes accurate minute-taking, robust meeting coordination, and clear communication with clinicians, managers and partner organisations.

You will work flexibly across teams, support reviews and panels, and help ensure timely planning, reporting, and

Qualifications

• Experience providing administrative support to a team and managers.
• Ability to produce accurate minutes from meetings with technical language.
• Experience coordinating panels and meetings and funding processes in health/social care context.

Responsibilities

• Provide administrative support to the Head of Complex Care and related reviews/panels and meetings.
• Ensure effective project support and reporting.
• Collaborate with colleagues and partners across teams and providers.

Skills

Administrative support

Communication

Project coordination

Meeting minutes

Education

Experience in healthcare administration

Tools

Microsoft Office

CRM/EHR systems

Job description

Complex Care officer works with the Head of Complex Care to ensure the operational management of the service.The key responsibilities of the post is to provide a high-quality administrative support to the Head of Complex Care, and staff supporting Adults with complex Mental Health, complex Children and Young People, Adults with Learning Disabilities and Autistic Adults.

The key responsibilities of the post are to provide a high-quality administrative support to the Head of Complex Care, and associated reviews / panels and meetings. In working closely with other programme and team colleagues, you will be expected to:

• Provide administrative support to the programme of work being undertaken
• Ensure effective, high-quality project support and reporting
• Actively engage and work collaboratively with colleagues and partners

All team members will be expected to work flexibly across the teams as and when required, and as the Directorate requires and actively encourages cross-working. The Complex Care Officer acts as a route for communication between managers, clinicians and practitioners in health and care providers, local authorities etc. and engage with them over sensitive and complex issues.

Where required, to support the smooth running of the Mental Health Complex Care Team this could include the convening and administration of placement panels/ meetings and other functions as required. Maintain good communication links with teams to ensure meetings are well prepared and executed on a timely basis. Able to produce accurate, clear high-quality minutes from meetings where clinical and technical language is often used and is important to record accurately. Able to communicate and follow up on decisions in a timely, accurate and effective way,
helping to problem solve issues in a customer friendly manner. Ensure that all steps are taken to prevent the possible deterioration of patients who are then at risk of hospitalisation and placement breakdown, through the use of the Dynamic Support Registers, CETRs, CTRs and LAEPs, and CPA meetings to facilitate Hospital discharges. Also to facilitate individual funding requests to support those with complex needs in the community.

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.

What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.

Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.

We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.