Bank Complex Care Administrator

Clch; Greater London; Hybrid; GBP 22,000 - 32,000; Full time

Job summary

Central London Community Healthcare NHS Trust (CLCH) is seeking an experienced Complex Care Administrator to support the Continuing Healthcare (CHC) Appeals process and backlog clearance. You will act as the first point of contact for CHC appeals and coordinate with clinicians, appellants, and NHS England to ensure timely, robust processes.

This is a full-time temporary role (37.5 hours per week, Monday to Friday, 9am–5pm) with some flexibility.

Qualifications

• Educated to degree level in relevant subject or equivalent experience.
• Experience in Continuing Healthcare (CHC) and/or complex care.
• Excellent data handling and confidentiality.
• Strong organisational and time-management skills.
• Experience taking minutes and action notes at meetings.

Responsibilities

• Provide high-quality service to support CHC Appeals process and backlog clearance.
• Be the first point of contact for CHC appeals and coordinate with clinicians, appellants and NHS England.
• Independently coordinate appeals within set timescales and collate data for reporting.

Skills

Confidentiality & data governance

Negotiation & diplomacy

Time management

Communication skills

Education

Degree level in relevant subject

Tools

Microsoft Office

Minutes/Action notes

Job description

Putting community at the heart of everything we do.

Proud to be a prospective advanced foundation trust, CLCH is one of the largest community healthcare providers in the country, employing more than 4,500 staff and caring for more than four million people across London and Hertfordshire. We believe in working together to give children a better start and adults greater independence. Our diverse team of professionals supports patients at every stage of their lives, from health visiting for newborn babies to community nursing, stroke rehabilitation, and palliative care.

By joining CLCH, you will be part of a dynamic and supportive team that values innovation, compassion, and excellence. We offer a range of exciting career opportunities and are committed to your professional development and well-being.

To join us and help make a real difference in the communities we work in, browse our latest jobs and opportunities below.

Site Ferguson House, Marylebone Road Town London Salary £19.68 Weekly pay will include: Basic pay + HCAS + 12.07% Holiday pay Salary period Hourly Closing 10/11/2026 09:00

Welcome to Central London Community Healthcare (CLCH)

At CLCH, we proudly serve as a beacon of compassionate community healthcare across 14 vibrant London boroughs — Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster, Hillingdon, Sutton, and Kingston — as well as Hertfordshire. We bring care closer to home, embracing the rich diversity of these communities with dedication and heart.

Recognised as a Good provider by the Care Quality Commission and celebrated among the top NHS employers, we are united by a shared passion: empowering our community health professionals to deliver care that truly makes a difference.

We are deeply committed to fostering an environment where every member of our team feels respected, valued, and inspired—a place where fairness, kindness, and inclusion blossom. Our culture is rooted in the principles of the NHS People Plan, Our NHS People Promise, and our own strategic Equality values and objectives, guiding us to create a truly supportive and inclusive workplace.

Together, we build a caring community where the warmth we show one another shines through in every life we touch.

Job overview

NHS North Central London Integrated Care Board (NCL ICB) is a statutory body responsible for planning and allocating health and care resources to improve the lives of people in our five boroughs: Barnet, Camden, Enfield, Haringey, and Islington.

We are looking for an experienced and organised Complex Care Administrator to join our team on a temporary basis to support the effective delivery of the Continuing Healthcare (CHC) Appeals process and assist with the clearance of a backlog of appeals.

This is an excellent opportunity for someone with previous experience in Continuing Healthcare (CHC) and/or complex care who can work independently, manage competing priorities and ensure appeals are progressed accurately, transparently and within agreed timescales.

Important Information – Please Read Before Applying

This is a full-time temporary role of 37.5 hours per week, Monday to Friday, 9am–5pm. There is some flexibility around start and finish times; however, this is not a part-time position.

We are specifically looking for candidates with previous experience working in Continuing Healthcare (CHC) and/or complex care.

Previous applicants should not apply.

Main duties of the job

As an ICB, we’re focused on:

• improving outcomes in population health and healthcare
• tackling inequalities in outcomes, experience, and access
• enhancing productivity and value for money
• helping the NHS support broader social and economic development

We’re ambitious, driven, and passionate about working collaboratively and creatively to deliver the best health and care possible for our patients and residents through every stage of their lives. Our Population Health and Integration Strategy outlines our vision and priorities and will shape our focus as a system for the coming years. We’re proud of our staff and the contribution they make and are committed to developing their knowledge and skills in a supportive, inclusive, and values-led organisation.

Complex Care Administrator:

• Will provide a high-quality service for CLCH to support in the effective delivery of the Continuing Healthcare (CHC) Appeals process, and back log clearance.
• Will be the first point of contact for all CHC appeals.
• Will liaise with clinicians, appellants and/or their representatives, and NHS England to ensure all appeals regarding Continuing Healthcare are robust, transparent, and timely.
• Will independently co-ordin ate appeals within set time scales. The post holder will collect and collate all data relating to appeals completion and present reports.

Working for our organisation

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.

What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life’s most important moments.

Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.

We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.

Detailed job description and main responsibilities

Successful applicants will be required to demonstrate alignment with the Trust’s values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification.

Person specification

Education/Qualification

• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.

Experience

• Good knowledge an understanding of confidentiality and data governance.
• Negotiating, influencing, facilitation skills ability to exercise tact and diplomacy, decision making and problem-solving skills.
• Significant experience of working within a busy and high-profile environment and with complex issues, competing priorities and workloads
• Microsoft Office working knowledge with intermediate keyboard skills
• Previously worked in similar position within the public sector
• Experience of taking minutes and action notes at meetings

Skills and Knowledge

• Demonstrate compassion and empathy in highly emotional situations, whilst been able to manage own emotions.
• Knowledge of administrative procedures, project management or information analysis in CHC
• Excellent knowledge of a range of administrative processes and procedures to establish own practices.
• Knowledge of Continuing Health Care
• Knowledge of NHS Funded Nursing Care

Key Attributes

• Understanding and commitment to the principles, practices and promotion of equality and diversity

We review all applications carefully to ensure fairness and verify references. At interview, you will be asked about your experience, so be honest and ensure all information is accurate. The use of AI during interviews is not permitted.

If you use AI or other tools to support your application, it must reflect your own skills, knowledge, and experience. Supporting information should be in your own words and include your personal insights. AI can assist with drafting but may produce generic or inaccurate content. Applications that rely heavily on AI may lack authenticity and reduce your chances of success.

Due to high application volumes, this vacancy may close early. Please apply promptly if you meet the Person Specification. Only candidates who clearly demonstrate how they meet the criteria will be shortlisted. Interview details will be emailed after the closing date - please check your inbox regularly.

CLCH Trust does not recommend relying solely on AI when completing your application.

CLCH Commitment to Equality, Diversity, and Inclusion

CLCH is proud to be a Disability Confident Committed employer. We believe that a diverse and inclusive workforce is essential for providing exceptional patient care. We are dedicated to attracting and retaining talent from all backgrounds, including ethnic minorities, the LGBTQ+ community, and people with disabilities.

As a Disability Confident employer, we pledge to:

• Guarantee an interview to all disabled applicants who meet the essential criteria for a role.
• Provide reasonable adjustments to support diverse needs throughout the recruitment and employment process.
• Challenge misconceptions about disability and foster an inclusive culture for everyone.

We are committed to building a workplace where all staff feel valued and have the opportunity to thrive. Simply let us know how we can support you.

Learn more about our equal opportunities policy on our website: Equal opportunities: Central London Community Healthcare NHS Trust clch.nhs.uk

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.