Senior Complex Care Practitioner

Clch; Greater London; On-site; GBP 66,000 - 73,000; Full time

Job summary

Central London Community Healthcare NHS Trust in London is seeking an experienced Senior Complex Care Practitioner to lead NHS Continuing Healthcare services across North Central London.

You will oversee highly complex cases, develop the service with partners, and motivate a multidisciplinary team to deliver equitable, high-quality care while ensuring value for money.

Join CLCH to drive system change, improve patient outcomes and champion inclusion across the care pathway.

Qualifications

• Masters or equivalent level achieved or demonstrated experience.
• Current registration with a professional body e.g. NMC and a clinical qualification.
• Membership of a professional body.

Responsibilities

• Provide senior clinical leadership across NHS Continuing Healthcare.
• Oversee management of highly complex cases and pathways.
• Lead a multidisciplinary team with a culture of continuous improvement and inclusion.
• Manage service performance, workforce planning and delivery against targets.
• Collaborate with system partners to improve patient flow and discharge pathways.
• Support governance, quality assurance and risk management.

Skills

Complex care leadership

Budget management

Strategic partnerships

Education

Masters or equivalent

Job description

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Site Central London Community Healthcare NHS Trust Town London Salary £66,274 - £73,496 per annum, inclusive of HCAS Salary period Yearly Closing 04/11/2026 23:59

Welcome to Central London Community Healthcare (CLCH)

At CLCH, we proudly serve as a beacon of compassionate community healthcare across 14 vibrant London boroughs — Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster, Hillingdon, Sutton, and Kingston — as well as Hertfordshire. We bring care closer to home, embracing the rich diversity of these communities with dedication and heart.

Recognised as a Good provider by the Care Quality Commission and celebrated among the top NHS employers, we are united by a shared passion: empowering our community health professionals to deliver care that truly makes a difference.

We are deeply committed to fostering an environment where every member of our team feels respected, valued, and inspired—a place where fairness, kindness, and inclusion blossom. Our culture is rooted in the principles of the NHS People Plan, Our NHS People Promise, and our own strategic Equality values and objectives, guiding us to create a truly supportive and inclusive workplace.

Together, we build a caring community where the warmth we show one another shines through in every life we touch.

Job overview

We are seeking an exceptional and experienced healthcare professional to join our Continuing Healthcare Service as a Senior Complex Care Practitioner. This is an exciting opportunity for an ambitious leader with extensive NHS Continuing Healthcare experience to play a pivotal role in shaping and delivering high-quality, equitable and sustainable complex care services across North Central London.

As a senior clinical and operational leader within the Complex Care Service, you will provide expert oversight of highly complex cases, support strategic service development and lead a team of skilled practitioners delivering NHS Continuing Healthcare services. Working across organisational boundaries, you will collaborate with local authorities, provider organisations, acute and community services, primary care and wider system partners to improve patient outcomes, support discharge pathways and ensure services deliver value for money whilst maintaining the highest standards of quality and safety.

This role offers a unique opportunity to influence the future direction of Continuing Healthcare services, contribute to system-wide transformation programmes and support the delivery of integrated care across North Central London.

Main duties of the job

• Provide senior clinical leadership and expert advice across all aspects of NHS Continuing Healthcare.
• Oversee the management of highly complex cases.
• Lead, develop and support a multidisciplinary team, fostering a culture of continuous improvement, inclusion and compassionate leadership.
• Manage service performance, workforce planning and operational delivery to ensure key targets and quality standards are achieved.
• Contribute to the development and implementation of service improvement initiatives, pathways and transformation programmes.
• Work collaboratively with system partners to improve patient flow, discharge pathways and integrated care delivery.
• Support budget management and ensure care packages deliver high-quality outcomes and value for money.
• Lead on governance, quality assurance, risk management and compliance with relevant statutory and regulatory frameworks.
• Represent the service at senior-level meetings and contribute to strategic planning across the wider health and care system.
• Promote equitable, patient-centred services that improve outcomes and reduce health inequalities for patients, families and carers.

This is an opportunity to work within a forward-thinking service alongside experienced clinical and operational leaders, influencing the future delivery of Continuing Healthcare services and contributing to transformation across North Central London.

Working for our organisation

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.

What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life’s most important moments.

Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.

We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.

Detailed job description and main responsibilities

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trust’s values of Accountability, Inclusion, Compassion, and Empowerment.

Person specification

Education/Qualification

• Educated to Masters or equivalent level of experience (see guidance document further details).
• Current registration with professional body e.g. NMC and hold a clinical qualification e.g. Registered Nurse, Registered Learning Disability Nurse or Registered Mental Health Nurse, AHP
• Membership of a professional body

Experience

• Evidence of leadership development activities
• Evidence of continuing professional development
• Evidence of managing a team
• Evidence of managing a budget
• Significant experience in all aspects of CHC, including appeals, LRM, IRP’s retrospectives
• Significant experience of managing and supporting others with complex cases, and legal aspects pertaining to these types of cases.
• Experience of working with health and social care systems to deliver effective pathways of care
• Previous involvement with efficiency and cost improvement programme

Key Attributes

• Commitment to the values and principles of system working agreed across NCL
• Ability to actively promote equality, diversity and inclusion within all areas of responsibility

We review all applications carefully to ensure fairness and verify references. At interview, you will be asked about your experience, so be honest and ensure all information is accurate. The use of AI during interviews is not permitted.

If you use AI or other tools to support your application, it must reflect your own skills, knowledge, and experience. Supporting information should be in your own words and include your personal insights. AI can assist with drafting but may produce generic or inaccurate content. Applications that rely heavily on AI may lack authenticity and reduce your chances of success.

CLCH Trust does not recommend relying solely on AI when completing your application.

CLCH Commitment to Equality, Diversity, and Inclusion

CLCH is proud to be a Disability Confident Committed employer. We believe that a diverse and inclusive workforce is essential for providing exceptional patient care. We are dedicated to attracting and retaining talent from all backgrounds, including ethnic minorities, the LGBTQ+ community, and people with disabilities.

As a Disability Confident employer, we pledge to:

• Guarantee an interview to all disabled applicants who meet the essential criteria for a role.
• Provide reasonable adjustments to support diverse needs throughout the recruitment and employment process.
• Challenge misconceptions about disability and foster an inclusive culture for everyone.

We are committed to building a workplace where all staff feel valued and have the opportunity to thrive. Simply let us know how we can support you.

Learn more about our equal opportunities policy on our website: Equal opportunities: Central London Community Healthcare NHS Trust clch.nhs.uk

Employer certification / accreditation badges

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.