Bank Brokerage Administrator

Clch; Greater London; On-site; GBP 20,000 - 28,000; Full time

Job summary

CLCH is seeking an administrator to support the Continuing Healthcare service, coordinating retrospective claims, appeals, and related administrative duties for the NW London ICB. The role involves collaboration with NHS staff, stakeholders, and panel processes to ensure robust decision making and efficient resolution.

The successful candidate will have experience in health/public sector settings, familiarity with NHS processes, and strong administrative and financial knowledge to support

Qualifications

• Relevant experience working in an organisation providing health, social, public or related services.
• Experience in collaborating with a varied group of stakeholders.
• Proven experience working within the NHS.
• Be up to date and widely read on innovations within the health sector that improve health gain.
• Knowledge of Financial Systems and Financial controls.
• Knowledge of the importance of financial coding structures to ensure that expenditure is coded to the correct place for both decision making and final account purposes.
• Knowledge of Better Practice Payment Compliance requirements.

Responsibilities

• Support the administration of Continuing Healthcare Retrospective Claims and Appeals for the ICB.
• Assist the ICB nurse representative at Independent Review Panel (IRP) processes when required.

Skills

Stakeholder collaboration

Health sector knowledge

Financial systems and controls

Coding structures and expenditure

Payment compliance knowledge

Job description

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Site Marylebone Road Town London Salary £17.48 Weekly pay will include: Basic pay + HCAS + 12.07% Holiday pay Salary period Hourly Closing 09/11/2026 23:59

Welcome to Central London Community Healthcare (CLCH)

At CLCH, we proudly serve as a beacon of compassionate community healthcare across 14 vibrant London boroughs — Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster, Hillingdon, Sutton, and Kingston — as well as Hertfordshire. We bring care closer to home, embracing the rich diversity of these communities with dedication and heart.

Recognised as a Good provider by the Care Quality Commission and celebrated among the top NHS employers, we are united by a shared passion: empowering our community health professionals to deliver care that truly makes a difference.

We are deeply committed to fostering an environment where every member of our team feels respected, valued, and inspired—a place where fairness, kindness, and inclusion blossom. Our culture is rooted in the principles of the NHS People Plan, Our NHS People Promise, and our own strategic Equality values and objectives, guiding us to create a truly supportive and inclusive workplace.

Together, we build a caring community where the warmth we show one another shines through in every life we touch.

Job overview

The Continuing HealthCare Service delivers assessments and support to adults and children within NWL ICB

The role will coordinate and support the administration of Continuing Healthcare Retrospective Claims and Appeals. This role delivers a specific support function to the ICB with regard to the challenges of the close down of the Previous Un-assessed Periods of Care (PUPoC).

Furthermore provides support for the management of Appeals which are challenges to individual Continuing Healthcare decision making. This role facilitates the administration of decision making to ensure it is robust, reducing further funding reimbursement challenges. If these challenges exceed local resolution there is a process with NHSE for an Independent Review Panel (IRP) this Administrator will support the ICB nurse representative at these panels.

Main duties of the job

We are committed to involving patients and the public in our work, including working with local residents to help us shape and co-produce services. All staff, particularly those involved in development or delivery of patient services, will be expected to engage appropriately with members of the public and stakeholders, including attending meetings and responding to queries as required.
The vision of North West London ICB is to reduce inequalities and achieve health outcomes on a par with the best of global cities. To do this we will focus on population health locally and at the level of the ICB. We will strengthen integrated Borough based provision across health and social care in order to increase physical and mental health outcomes, promote life expectancy, quality of life and reduce health inequalities across the entire population of North West London.

Working for our organisation

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.

What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life’s most important moments.

Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.

We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.

Detailed job description and main responsibilities

Successful applicants will be required to demonstrate alignment with the Trust’s values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification.

Person specification

Education/Qualification

Experience

• Relevant experience working in an organisation providing health, social, public or related services
• Experience in collaborating with a varied group of stakeholders
• Proven experience working within the NHS

Skills and Knowledge

• Be up to date and widely read on innovations within the health sector that improve health gain.
• Understands the principals of financial investment to ensure sustainable development and value for money.
• Ability to communicate complex financial data and procedures to non financial staff Extensive
• Knowledge of Financial Systems and Financial controls
• Knowledge of the importance of financial coding structures to ensure that expenditure is coded to the correct place for both decision making and final account purposes
• Knowledge of Better Practice Payment Compliance requirements

Key Attributes

• Experience of a computerised Finance System
• Accuracy in ensuring invoices checked against our data base is correct and paid to providers

We review all applications carefully to ensure fairness and verify references. At interview, you will be asked about your experience, so be honest and ensure all information is accurate. The use of AI during interviews is not permitted.

If you use AI or other tools to support your application, it must reflect your own skills, knowledge, and experience. Supporting information should be in your own words and include your personal insights. AI can assist with drafting but may produce generic or inaccurate content. Applications that rely heavily on AI may lack authenticity and reduce your chances of success.

CLCH Trust does not recommend relying solely on AI when completing your application.

CLCH Commitment to Equality, Diversity, and Inclusion

CLCH is proud to be a Disability Confident Committed employer. We believe that a diverse and inclusive workforce is essential for providing exceptional patient care. We are dedicated to attracting and retaining talent from all backgrounds, including ethnic minorities, the LGBTQ+ community, and people with disabilities.

As a Disability Confident employer, we pledge to:

Guarantee an interview to all disabled applicants who meet the essential criteria for a role.
Provide reasonable adjustments to support diverse needs throughout the recruitment and employment process.
Challenge misconceptions about disability and foster an inclusive culture for everyone.

We are committed to building a workplace where all staff feel valued and have the opportunity to thrive. Simply let us know how we can support you.

Learn more about our equal opportunities policy on our website: Equal opportunities: Central London Community Healthcare NHS Trust clch.nhs.uk

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