Bank Clinical Assistant Administrator

InHealth Group Limited; Walsall; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

Pension scheme (dependent on earnings)

Holiday pay in hourly rate calculation

Sick pay (dependent on service)

Flexible shift patterns

Job summary

InHealth Group Limited is seeking a Clinical Assistant in Walsall to welcome patients and prepare them for MRI scans, ensuring a smooth flow from arrival to departure. You will support clinical and clerical teams and perform essential admin tasks while remaining patient facing.

Responsibilities include guiding patients through the process, collecting consent data, updating the patient management system, and booking appointments.

Qualifications

• Empathy, caring approach and patient-focused service.
• Strong communication and customer service skills.
• Good understanding of health and safety and infection control.

Responsibilities

• Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure.
• Escorting patients to and from the clinical area and explaining procedures.
• Completing pre-scan data protection/consent forms and health and safety questionnaires.
• Assessing and monitoring patient condition after procedures and reporting changes.
• Maintaining patient-focused care throughout the MRI department.
• Entering patient data into the management system accurately.
• Handling admin tasks: enquiries, booking appointments, invoicing payments.

Skills

Empathy

Customer service

Health & safety

Independent worker

Teamwork

Communication

Administration

Tools

Microsoft Office

Job description

InHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients.

As part of our clinical support team at Walsall , you will be essential in ensuring our patients receive the best standard of care from arrival through to departure, ensuring our patients feel informed and engaged throughout their diagnostic pathway. The Clinical Assistant is primarily responsible for ensuring the smooth running of the working day by welcoming patients into the clinical area and preparing them for their MRI scan. You will also be involved with administrative tasks to provide support to the clinical and clerical teams, however will be primarily patient facing.

Hours-Bank Shifts, typically 12 hours but could be 9

What you are responsible for:

• Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure
• Escorting patients to and from the clinical area as required, explaining the procedure in full and ensuring any questions or concerns are managed professionally
• Completing the patient's pre-scan data protection/consent form and health and safety questionnaire (where applicable)
• Assessing and monitoring the patient's condition after procedure, ensuring that any changes are reported to the relevant staff immediately
• Ensuring patient and customer focus is central to the success of the MRI department by delivering an excellent level of patient care throughout
• Accurately entering all relevant patient data into the patient management system
• Managing administrative tasks within the unit that include:
  • Dealing with telephone, direct and face to face enquiries
  • Booking clinically validated appointments on the internal system
  • Ensuring all payments are invoiced promptly and accurately.

We are looking for someone who has:

• An empathetic and caring approach
• A passion for delivering the highest level of customer service
• A good understanding of health and safety and infection control
• The ability to work independently and as part of a multi skilled team
• Flexibility in working patterns to fulfil site requirements
• Excellent written and verbal communication skills, with a capability to present information in a logical and efficient manner
• Strong administration skills with an ability to pick up new systems quickly
• The passion to attend courses to enhance their knowledge and skills for the role required.

You should apply if you have the below experience:

• Experience in a similar healthcare role, delivering hands on patient care, or have the passion to learn and work in a busy healthcare environment following working in a customer focused environment
• Proficient administration skills, such as experience using Microsoft Packages
• Working in a fast-paced environment.

What's in it for you

As a member of Bank, you shall be entitled to:

• Pension scheme (dependent on earnings)
• Holiday pay paid within hourly rate calculation & paid monthly
• Sick pay (dependent on length of service & earnings)
• Flexible shift patterns (appropriate to the service)

About us

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.