Bank Clinical Assistant

InHealth Group Limited; Ealing; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Flexible working

Competitive hourly rate

Opportunities across sites

Mandatory training

NHS patient service experience

Job summary

InHealth Group Limited is a leading independent healthcare provider delivering MRI diagnostics across London. The Clinical Assistant role focuses on welcoming patients, handling reception duties and preparing them for MRI scans, ensuring a smooth day and a positive patient experience.

You will conduct pre-scan forms, assist with patient data entry and support clinical and clerical teams. Flexibility to cover bank shifts across London sites is available.

Qualifications

• Experience in a healthcare setting or customer-focused environment.
• Excellent communication and administration skills.
• Understanding of health and safety and infection control.
• Able to work independently and in a multi-skilled team.
• Flexible shifts to meet site requirements.
• Willingness to attend courses to enhance skills.

Responsibilities

• Welcoming patients in a professional, courteous manner from arrival to departure.
• Escorting patients to and from the clinical area and explaining procedures.
• Completing pre-scan data protection/consent forms and health and safety questionnaires.
• Assessing and monitoring patient condition after procedures and reporting changes promptly.
• Delivering high levels of patient care to support the MRI department.
• Entering patient data into the patient management system accurately.
• Handling unit administrative tasks to support clinical staff.

Skills

Empathetic & caring approach

Customer service excellence

Health and safety awareness

Infection control awareness

Independent work ability

Teamwork

Flexible shifts

Communication skills

Administration skills

Willingness to learn

Tools

Microsoft Packages

Job description

InHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide.

As part of our clinical team, this role is essential to ensuring our patients receive the best standard of care from arrival through to departure, ensuring our patients feel informed and engaged throughout their diagnostic pathway. The Clinical Assistant is primarily responsible for ensuring the smooth running of the working day by welcoming patients into the clinical area, working on reception and preparing them for their MRI scan. You will also be involved with administrative tasks to provide support to the clinical and clerical teams, however will be primarily patient facing.

There may be opportunities to also work across other London sites for bank shifts

What you are responsible for:

• Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure
• Escorting patients to and from the clinical area as required, explaining the procedure in full and ensuring any questions or concerns are managed professionally
• Completing the patient's pre-scan data protection/consent form and health and safety questionnaire (where applicable)
• Assessing and monitoring the patient's condition after procedure, ensuring that any changes are reported to the relevant staff immediately
• Ensuring patient and customer focus is central to the success of the MRI department by delivering an excellent level of patient care throughout
• Accurately entering all relevant patient data into the patient management system
• Managing administrative tasks within the unit that include:

We are looking for someone who has:

• An empathetic and caring approach
• A passion for delivering the highest level of customer service
• A good understanding of health and safety and infection control
• The ability to work independently and as part of a multi skilled team
• Flexibility in working patterns to fulfil site requirements
• Excellent written and verbal communication skills, with a capability to present information in a logical and efficient manner
• Strong administration skills with an ability to pick up new systems quickly
• The passion to attend courses to enhance their knowledge and skills for the role required.

You should apply if you have the below experience:

• Experience in a similar healthcare role, delivering hands on patient care, or have the passion to learn and work in a busy healthcare environment following working in a customer focused environment
• Proficient administration skills, such as experience using Microsoft Packages
• Working in a fast-paced environment.

What's in it for you

• Flexible working – choose shifts that fit around your lifestyle and availability.
• Competitive hourly rate, paid monthly.
• Opportunities to work across a variety of services and locations (where applicable).
• Access to mandatory training and ongoing learning to support you in your role.
• Be part of a leading independent healthcare provider, delivering services to NHS patients.
• Opportunity to gain valuable experience within a supportive, professional team.
• Potential opportunities for future permanent vacancies across the organisation.

About us

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.