Administrator/ Receptionist

InHealth Group; Greater London; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme

Private medical insurance

Life assurance

Hybrid and flexible working

Learning and development opportunities

Employee wellbeing resources

Parental leave

Job summary

InHealth is seeking an Admin Assistant for our Community Diagnostic Centre in London Fitzrovia to support bookings, administration and reception.

As the first point of contact for patient enquiries, you will manage appointment scheduling, reminders and data entry while working in a hybrid pattern.

Join a patient-focused team that values high-quality service, development opportunities and a generous benefits package.

Qualifications

• Experience in a customer-focused environment.
• Experience with MS Office.
• Proficient in administrative tasks.
• Ability to work as part of a team.
• Experience handling incoming and outgoing calls.

Responsibilities

• Receiving and handling inbound calls from patients.
• Scheduling appointment dates/times to suit patients.
• Contacting new patients to remind appointments.
• Escalating issues as they arise.
• Maintaining appointment data in internal systems.
• Responding to and actioning emails.
• Observing quality assurance measures to meet standards.
• Developing relationships with stakeholders.
• Working on reception as required.

Skills

Customer-focused

Administrative duties

Teamwork

Phone handling

Tools

MS Office

Job description

InHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide.

We are looking for an Admin Assistant to join our Community Diagnostic Centre in London Fitzrovia who will support with the bookings, administration and reception work in the centre.

Our centre focuses on providing an MRI diagnosis for claustrophobic patients and we are the largest and longest established operator of upright and open MRI technology in the United Kingdom, and we were the first provider to offer this alternative form of medical imaging to the general public.

As an InHealth Admin Assistant you’ll be the first point of contact for all patient enquiries relating to appointment scheduling. You’ll need to be able to communicate with members of the public from a variety of different backgrounds and be able to rely on your organisation skills to meet the requirements of our patients. You’ll also need to be flexible to work in our weekly working pattern.

What you are responsible for:

• Receiving and handling inbound calls from patients looking to book or amend an appointment
• Ensuring that patients are provided appointment dates/times suited to their needs
• Contacting new patients to remind them of their appointments
• Escalating any issues as and when they arise
• Maintaining appointment data on internal systems for reporting purposes
• Responding to and actioning emails where needed
• Maintaining and ensuring observation of robust quality assurance measures to meet national standards
• Developing and maintaining excellent relationships with all key stakeholders
• Any other duties as delegated by the management team
• Working on reception as required

You should apply if you have experience:

• Working within a customer focused environment
• Working with MS Office
• Doing administrative tasks and duties
• Working as part of a team
• Taking incoming and making outgoing calls.

What's in it for you

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

• 27 days annual leave (plus bank holidays)
• Generous company contribution pension scheme
• Private medical insurance options
• Life assurance
• Hybrid and flexible working opportunities
• Fantastic learning and development opportunities
• 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
• Enhanced parental leave
• Monthly award programme and online peer-to-peer recognition
• Long service recognition, with vouchers and additional annual leave
• Refer a friend bonus
• Discounts on InHealth’s healthcare services
• Smart tech, Cycle to Work and thousands of discounts and cashback options
• Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.

About us

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.