Bank Clinical Administrator

The Phyllis Tuckwell Hospice; Farnham, Guildford; On-site; GBP 17,000 - 23,000; Part time

Benefits offered by this job

Holiday pay

NHS Pension continuation

Employee Assistance Programme

Blue Light Discount Card

Clinical Supervision

Skill Development and Training

Professional Growth

Upskilling

Diverse Training Courses

Flexible hours

Job summary

The Phyllis Tuckwell Hospice is recruiting a Bank Clinical Administrator to join the Clinical Administration team across our Farnham and Guildford sites. You will provide essential administrative support to clinical teams and liaise with healthcare professionals, patients and families.

We operate between 08:00 and 18:00 on weekdays with occasional weekend and public holiday cover. The role offers varied hours, supporting compassionate palliative care across West Surrey and North-East Hampshire.

Qualifications

• Proven administrative experience in a clinical setting.
• Proven communication and interpersonal skills.
• Excellent organisational and time management skills.
• Ability to work independently and as part of a busy team.
• Ability to respond calmly and effectively in distressing circumstances.
• Awareness of Phyllis Tuckwell Hospice Care and its services.
• Positive, enthusiastic, and committed to delivering high quality care and support.

Responsibilities

• Provide administrative support to clinical teams.
• Liaise with external healthcare professionals, patients and families.
• Support the Clinical Administration team across Farnham and Guildford sites.

Skills

Administrative experience

Communication skills

Organisational skills

Independence

Calm under pressure

Patient/family liaison

Job description

Salary: £14.60 per hour
Location: Farnham and the Beacon Centre in Guildford

Phyllis Tuckwell is looking to appoint a Bank Clinical Administrator within our friendly and supportive Clinical Administration team, based at our sites in Farnham and Guildford. We work between 08:00 and 18:00 Monday to Friday and will require flexible cover during these periods. We are also required to work occasional weekends and public holidays 10:00-14:00.

The role provides administrative support to our clinical teams and liaises with external healthcare professionals, as well as patients and their families.

About You

A successful Clinical Administrator will have:

• Proven administrative experience in a clinical setting
• Proven communication and interpersonal skills
• Excellent organisational and time management skills
• The ability to work independently and as part of a busy team
• The ability to respond calmly and effectively in distressing circumstances
• Awareness of Phyllis Tuckwell Hospice Care and its services
• Positive, enthusiastic, and committed to delivering high quality care and support.

For a full list of essential requirements, please refer to the job description and person specification document.

About Us

We are based in Farnham and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.

Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our Clinical Administrators are pivotal in helping deliver our vital services, ensuring ‘every day is precious’ for our patients.

The impact of our services on the lives of our patients and their families can be read about here:

We are committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.

We Offer

Excellent Benefits

• Holiday pay, accrued in line with hours worked (1 hour of annual leave for every 8.28 hours worked)
• Continuation of NHS Pension for current members or Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
• Employee Assistance Programme
• Blue Light Discount Card
• Clinical Supervision
• Skill Development and Training
• Professional Growth
• Upskilling
• Diverse Training Courses

A Great Place to Work

• Flexible hours and flexible working
• Supportive colleagues
• 97% of our staff are proud to work for Phyllis Tuckwell

Phyllis Tuckwell Birdsong Hospice staff survey 2023

Closing date for receipt of applications: Sunday 4 th October 2026
Interviews to be held: Tuesday 13 th October or Thursday 15 th October 2026
Please note that we do not hold a sponsor licence and therefore are unable to provide sponsorship.

This post is subject to a standard Disclosure and Barring Service check.