Assistant Shop Manager – Pew Corner

The Phyllis Tuckwell Hospice; Guildford; On-site; GBP 22,000 - 27,000; Part time

Benefits offered by this job

Six weeks holiday

Pension Plan

Health Cash Plan

Employee Assistance Programme

Staff Benefit Scheme

Blue Light Discount Card

Job summary

The Phyllis Tuckwell Hospice invites applications for an Assistant Shop Manager at Pew Corner in Guildford. The role features 32 hours per week over three days, with duties including receiving donations, stock control and merchandising to maximise sales and funds for patient care.

The successful candidate will bring retail or charity experience, strong customer service, cash handling skills and team coordination with volunteers. A welcoming environment and development opportunities are offered.

Qualifications

• Experience in retail or charity environments with staff and volunteers.
• Stock management experience and merchandising skills.
• Excellent customer service and cash handling ability.
• Clear health and safety knowledge and compliance.
• Key Holder responsibilities and trust to manage shop operations.

Responsibilities

• Handle donations, manage stock levels and merchandising for Pew Corner.
• Research items for pricing and maintain appealing shop displays.
• Deliver top customer service and accurate cash handling during shifts.
• Assist with opening/closing procedures as Key Holder and ensure security.

Skills

Stock management

Visual merchandising

Customer service

Cash handling

Key Holder responsibilities

Health & safety knowledge

Commercial awareness

Gift Aid knowledge

Heavy furniture handling

Job description

Location Guildford Salary £21,688 per annum (WTE £27,110 based on 40 hours per week) Application Deadline Tuesday, October 6, 2026 Job Profile Job Profile document Job Summary

Assistant Shop Manager – Pew Corner

Salary: £21,688 per annum (WTE £27,110 based on 40 hours per week)

Hours: 32 hours per week worked over 3 days

Location: Guildford, Pew Corner

Are you looking for a job where you can make a real difference? Phyllis Tuckwell's shops are run by a wonderful and dedicated team of staff and volunteers.

An exciting opportunity has arisen to recruit an Assistant Manager for our newly opened, Pew Corner shop in Guildford, selling Furniture, Clothing, Bric-a-brac, Vinyl and Artwork. The role entails taking in donations, managing stock levels, merchandising the shop floor and researching items for pricing. Top customer service is at the forefront of our shops.

About You

A successful Assistant Manager will have:

• Ideally previous experience within a retail or charity environment managing staff and volunteers.
• Ability to work within a small team, including volunteers.
• Stock management skills.
• Strong visual merchandising skills.
• A high level of customer service.
• Experience of cash handling.
• Responsibility for being a Key Holder.
• Knowledge of health and safety regulations and manual handling procedures.
• Commercial awareness and understanding market trends.
• Ideally, knowledge of Gift Aid processes and compliance.
• Ability to take in and move heavy Furniture donations.

For a full list of essential requirements, please refer to the job description and person specification document for each role.

About Us

We are based in Farnham and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.

Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our Retail team members are pivotal in helping to raise funds to deliver our vital services, ensuring 'every day is precious' for our patients.

The impact of our services on the lives of our patients and their families can be read about here:

https://www.pth.org.uk/our-care/helpful-information/patient-stories/

Phyllis Tuckwell is committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.

We Offer

Excellent Benefits

• Six weeks paid holiday plus public holidays
• Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
• Health Cash Plan Scheme
• Employee Assistance Programme
• Staff Benefit Scheme
• Blue Light Discount Card

Excellent Career Development

• Skill Development and Training
• Internal Mobility and Career Progression
• Diverse Training Courses

A Great Place to Work

• Equal Opportunities employer
• Flexible hours and flexible working
• Supportive colleagues
• 97% of our staff are proud to work for Phyllis Tuckwell*

*Phyllis Tuckwell Birdsong Hospice staff survey 2023

For further information regarding the role please contact Cheryl Morley on [e-mail] or phone [phone] If you are unable to apply on-line or have any questions about the recruitment process, contact HR on 01252 729408 or email: [e-mail] .

Closing date for receipt of applications:

Tuesday 6 th October 2026

Interviews to be held:

Thursday 15 th and Friday 16 th October 2026.

We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged. Please note that we do not hold a sponsor licence and therefore are unable to provide visa sponsorship.

NO MEDIA OR AGENCIES