Bank Admin and Clerical

Bristol NHS Foundation Trust; Bristol; On-site; GBP 29,000 - 31,000; Full time

Job summary

Bristol NHS Foundation Trust is seeking a Bank Administrator to join the Temporary Staffing Bureau. You will provide essential clerical support across multiple departments, handling appointments, records, and communications.

The role offers diverse assignments and the potential for flexible working patterns to fit around other commitments. Ideal candidates will have NHS experience, strong IT skills (Word, Outlook, Excel), and a professional, confidential approach.

Qualifications

• Educated to GCSE grade C or above in English Language and Maths
• NVQ Level 2 in Business Administration or equivalent experience
• Willingness to undertake job-related training

Responsibilities

• Provide general administrative and clerical support to departments across the Trust.
• Use Trust systems to manage appointments, records, correspondence, and departmental communications.
• Respond to queries from patients, staff, and external partners in a professional and courteous manner.
• Maintain accurate records and handle confidential information appropriately.
• Support teams with organising workloads, managing diaries, scanning documentation, and monitoring shared inboxes.
• Work flexibly across different services and locations as required.

Skills

IT skills

Communication

Organisation

Attention to detail

Confidentiality

Education

GCSE English & Maths

NVQ Level 2 in Business Administration

Willingness to undertake training

Tools

Microsoft Word

Outlook

Excel

Job description

Employer Bristol NHS Foundation Trust Employer type NHS Site City and Weston and Southmead Operating Unit Town Bristol Salary £14.71 Per hour (all rates are inclusive of WTD) Salary period Hourly Closing 24/10/2026 23:59

Bank Admin and Clerical

Band 3

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1 st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people. Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust. Our job adverts may close as soon as sufficient applications have been received.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Job overview

Looking for flexible, varied and rewarding work?

Join the Bristol NHS Foundation Trust Temporary Staffing Bureau as a Bank Administrator and gain valuable experience working across a range of departments and services throughout the Trust.

As a Bank Administrator, you'll provide vital administrative support where it's needed most. Assignments may involve covering staff absences, supporting busy clinical and non-clinical teams, assisting with appointment bookings, managing records, or helping deliver short-term projects.

With a variety of assignments available, you'll have the opportunity to develop a broad range of administrative skills and experience within one of the UK's largest NHS organisations.

Assignments are currently mainly offered as temporary placements over a set period of time, such as several weeks supporting the same team or department. There may also be opportunities for more flexible working depending on service needs. Bank work can provide the opportunity to work additional hours around other commitments, while contributing to high-quality patient care and support services.

Main duties of the job

We are looking for enthusiastic, reliable individuals with administrative, clerical, or customer service experience who can provide professional support across a variety of Trust settings.

You will:

• Provide general administrative and clerical support to departments across the Trust.
• Use Trust systems to manage appointments, records, correspondence, and departmental communications.
• Respond to queries from patients, staff, and external partners in a professional and courteous manner.
• Maintain accurate records and handle confidential information appropriately.
• Support teams with organising workloads, managing diaries, scanning documentation, and monitoring shared inboxes.
• Work flexibly across different services and locations as required.

We're looking for people who have:

• Availability to work between 8:00am and 6:00pm, Monday to Friday.
• Previous administration, clerical, or customer service experience.
• Good IT skills, including Microsoft Word, Outlook, and Excel.
• Strong communication and organisational skills.
• Attention to detail and the ability to prioritise work effectively.
• A professional, reliable, and flexible approach.
• An understanding of the importance of confidentiality and data protection.

If this sounds like you, we'd love to hear from you.

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

IMPORTANT:

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Qualifications and Training

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• Willingness to undertake job-related training
• NVQ Level 2 in Business Administration or equivalent experience
• Previous training in administrative systems or NHS system

Knowledge and Experience

• Experience of working in an administrative or office-based role (
• Experience of working with the public or in a customer service environment
• Experience of handling sensitive or confidential information
• Previous experience within the NHS or healthcare setting
• Experience of booking appointments or diary management
• Experience using patient administration systems or similar databases

Skills and Abilities

• Good communication skills (written and verbal)
• Ability to organise and prioritise workload in a busy environment
• Basic IT skills, including Microsoft Office (Word, Outlook)
• Attention to detail and accuracy in record-keeping
• Understanding of confidentiality and data protection principles
• Knowledge of NHS services and systems
• Understanding of Patient Access Policy or appointment booking processes
• Professional, courteous, and approachable manner
• Ability to work as part of a team as well as independently
• Flexible and adaptable approach to work
• Reliable with a strong sense of responsibility
• Ability to remain calm under pressure