Band 7 Op Courage Team Leader-Weston-Super-Mare

Avon and Wiltshire Mental Health Partnership NHS Trust; Weston-super-Mare; Hybrid; GBP 42,000 - 54,000; Full time

Job summary

Avon and Wiltshire Mental Health Partnership NHS Trust is seeking a Service Manager for the Southwest Op Courage Veterans Mental Health Service. The role covers Devon and Cornwall with an admin base in Weston-Super-Mare; regular travel there is not required.

The service uses a hybrid model with clinical spaces, hot-desks and homeworking. The postholder will lead operational management, ensure safe and effective services for users, and work with service users, carers, staff and partners.

Qualifications

• Lead the operational management of the team.
• Ensure safe and effective services for users.
• Lead on health and safety responsibilities as required by statute and policy.
• Collaborate with service users, carers, staff and partners at local levels.
• Drive service redesign in line with national policies and evidence bases.

Responsibilities

• Lead operational management of the team and ensure delivery of safe services.
• Liaise with service users, carers, staff and partners at local levels.
• Oversee health and safety responsibilities and incident/concern reporting.
• Lead service redesign in line with policy and evidence base.
• Ensure staff involvement and governance across the area managed.

Skills

Operational management

Leadership

Health and safety

Stakeholder liaison

Service redesign

Job description

Please note that this role covers Devon and Cornwall. The Weston Super Mare address is an admin base and regular travel there is NOT required.

The Southwest Op Courage Veterans Mental Health Service operates across the entire Southwest and has an admin base in Weston-Super-Mare. The service, one of six national NHS England commissioned Op Courage services, is delivered by Avon and Wiltshire Mental Health Partnership NHS Trust. This role will cover Devon and Cornwall so the postholder will need to live within this area; however, on occasions, it may be necessary to work outside your normal area to support service delivery.

Op Courage provides a complete care pathway and is delivered by a Multi-Disciplinary Team. The pathway starts with a comprehensive needs-led conversation and is followed by evidence-based interventions/treatment for a wide range of need and complexity, from the early signs of mental health problems through to complex mental health difficulties and psychological trauma.

The service is delivered via a hybrid model which includes using clinical spaces, hot-desks and homeworking. Clinical appointments are delivered face to face or virtually, so some lone working will be required. The postholder will also be expected to attend face-to-face team meetings and Trust training which will be within the Op Courage footprint but may be outside their usual working area.

• To contribute to the achievement of corporate and Strategic objectives by leading effective operational management of the Team under your responsibility.
• To take management responsibility for the operational delivery of services across your nominated responsibility and to ensure safe and effective services for service users.
• To liaise at a local level with Service Users, Carers, Staff and Partners.
• To be responsible for the delivery of Health and Safety responsibilities as required by statute, regulation, legal obligation and Trust policies.
• To ensure full compliance of all staff within the area of operational management, to support the clinical delivery of safe and affective services, incident reporting, serious incident review and complaints.
• To contribute to and take specific leadership responsibility for service redesign promoting the development of practice in line with national policies and evidence base.
• To ensure involvement of the area of operational management in service planning, delivery, choice, and governance.
• To undertake investigations of serious incidents, complaints, disciplinary and grievances across the LDU when required.
• To ensure that meaningful staff involvement takes place within the area managed so that commitment and ownership are maximised and staff have the opportunity, where possible, to influence service provision.

We are the lead provider of healthcare for people with serious mental illness, learning disabilities and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset and South Gloucestershire.

We aim to provide High Quality, Compassionate Care everywhere, every day. This means our services will be safe, clinically effective and provide a positive all round experience for our patients, families and carers. And we believe passionately in treating everyone with kindness, respect and empathy.

Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200miles, to more than 1.8 million people.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

For further details / informal visits contact: Name: Kate Purser Job title: Service Manager Email address: [e-mail] Telephone number: 01380 712258

rachel heron

[e-mail]

07827 283813