Band 7 Op Courage Team Leader-Weston-Super-Mare

Avon & Wiltshire Mental Health Partnership NHS Trust; Weston-super-Mare; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Avon and Wiltshire Mental Health Partnership NHS Trust is seeking an experienced Operational Manager to lead service delivery for the Op Courage Veterans Mental Health Service across the Southwest. The role requires living within Devon or Cornwall with some travel outside the area.

The post supports a hybrid working model, combining clinical spaces and homeworking, and involves safeguarding, governance and continuous service improvement responsibilities.

Qualifications

• Degree level or equivalent knowledge and experience.
• Continued professional development.
• Experience of developing and implementing new ways of working and procedures.
• Experience of managing complex caseload/workload demands.
• Ability to manage teams and individuals in a complex and changing environment.
• Excellent communication skills including influencing, negotiation and empathic skills.
• Independently mobile and willing to travel.
• Able to demonstrate good knowledge and understanding of mental health issues, clinical settings and psychosocial interventions.

Responsibilities

• Lead effective operational management of the Community or Inpatient Team.
• Take management responsibility for operational delivery of services ensuring safe, effective care.
• Liaise with Service Users, Carers, Staff and Partners locally.
• Ensure Health and Safety responsibilities compliant with statute and Trust policies.
• Ensure staff compliance with processes for safe and effective service delivery.
• Contribute to service redesign promoting practice in line with national policies and evidence base.
• Involve area in service planning, governance and stakeholder links.
• Investigate serious incidents, complaints, disciplinary issues as required.
• Foster meaningful staff involvement to maximise commitment and ownership.

Skills

Leadership

Team management

Communication

Mental health knowledge

Travel readiness

Education

Degree or equivalent

Continued professional development

MH nursing (preferred)

Job description

Job overview

Please note that this role covers Devon and Cornwall. The Weston Super Mare address is an admin base and regular travel there is NOT required.

The Southwest Op Courage Veterans Mental Health Service operates across the entire Southwest and has an admin base in Weston-Super-Mare. The service, one of six national NHS England commissioned Op Courage services, is delivered by Avon and Wiltshire Mental Health Partnership NHS Trust. This role will cover Devon and Cornwall so the postholder will need to live within this area; however, on occasions, it may be necessary to work outside your normal area to support service delivery.

Op Courage provides a complete care pathway and is delivered by a Multi-Disciplinary Team. The pathway starts with a comprehensive needs-led conversation and is followed by evidence-based interventions/treatment for a wide range of need and complexity, from the early signs of mental health problems through to complex mental health difficulties and psychological trauma.

The service is delivered via a hybrid model which includes using clinical spaces, hot-desks and homeworking. Clinical appointments are delivered face to face or virtually, so some lone working will be required. The postholder will also be expected to attend face-to-face team meetings and Trust training which will be within the Op Courage footprint but may be outside their usual working area.

Main duties of the job

1. To contribute to the achievement of corporate and Strategic objectives by leading effective operational management of the Team under your responsibility.
2. To take management responsibility for the operational delivery of services across your nominated responsibility and to ensure safe and effective services for service users.
3. To liaise at a local level with Service Users, Carers, Staff and Partners.
4. To be responsible for the delivery of Health and Safety responsibilities as required by statute, regulation, legal obligation and Trust policies.
5. To ensure full compliance of all staff within the area of operational management, to support the clinical delivery of safe and affective services, incident reporting, serious incident review and complaints.
6. To contribute to and take specific leadership responsibility for service redesign promoting the development of practice in line with national policies and evidence base.
7. To ensure involvement of the area of operational management in service planning, delivery, choice, and governance.
8. To undertake investigations of serious incidents, complaints, disciplinary and grievances across the LDU when required.
9. To ensure that meaningful staff involvement takes place within the area managed so that commitment and ownership are maximised and staff have the opportunity, where possible, to influence service provision.

Detailed job description and main responsibilities

1.To contribute to the achievement of corporate and Strategic Business Unit objectives by leading effective operational management of the Community or Inpatient Team under your responsibility.

2.To take management responsibility for the operational delivery of services across your nominated responsibility and to ensure safe and effective services for our service users.

3.To work alongside your manager and contribute to help developments in strategic thinking, National Drivers and Trust Policy.

4.To liaise at a local level with Service Users, Careers, Staff and Partners in both statutory and non-statutory fields, ensuring there is shared understanding of service provision and commitments.

5.To be responsible for the delivery of Health and Safety responsibilities as required by statute, regulation, legal obligation and Trust policies within the defined area you're responsible for.

6.To ensure full compliance of all staff within the area of operational management, with key mechanisms to support the clinical delivery of safe and affective services, Health and Social Care data entry, incident reporting, serious untoward incident review and complaints.

7.To implement and monitor effective processes for the line management of staff including: agreeing and maintaining appropriate ward establishments, caseload management, controlling use of overtime, bank and agency and ensuring processes are undertaken for recruitment, induction, objective setting, appraisal, supervision, rostering, vacancy management, absence management, investigations and grievances.

8.To ensure staff compliance with processes to protect Service Users, Careers, Communities and Vulnerable Adults.

9.To ensure compliance with legal and statutory duties related to Mental Health Act, Mental Capacity Act, Police and Criminal Evidence Act.

10.To contribute to and take specific leadership responsibility for service redesign promoting the development of practice in line with national policies and evidence base.

11.To ensure involvement of the area of operational management in service planning, delivery, choice, and governance including the maintenance of links with key groups/networks such as Third Sector Partners, Commissioners, Stake Holders and Service User Representatives.

12.To ensure that services are planned and delivered with sensitivity to the diversity of the communities it serves.

13.To take a lead role in managing identified projects within the LDU.

14.To undertake investigations of serious untoward incidents, complaints, disciplinary and grievances across the LDU when required.

15.To maintain effective communication with Staff, Unions, Service Users and Careers.

16.To ensure that meaningful staff involvement takes place within the area managed so that commitment and ownership are maximised and staff have the opportunity, where possible, to influence service provision.

17.To contribute to the development of information packs, contingency plans, in and out of hours responses to unplanned events such as pandemic flu, winter challenges, and estate disaster.

Person specification

Education, Qualification, Experience, Knowledge & Skills

Essential criteria

• Relevant education to degree level or ability to demonstrate equivalent level of knowledge and experience.
• Evidence of continued professional development.
• Experience of developing and implementing new ways of working and procedures.
• Experience of managing complex caseload/workload demands.
• Ability to manage teams and individuals in a complex and changing environment.
• Excellent communication skills including influencing, negotiation and empathic skills.
• Independently mobile and willing to travel.
• Able to demonstrate good knowledge and understanding of mental health issues, clinical settings and psychosocial interventions.

Desirable criteria

• A professional qualification in either Mental Health Nursing, Occupational Therapy or Social Work.
• Ability to build and maintain effective working relationships with a variety of organisations and individuals.