Band 4 Private Administration Coordinator

Royal Free London NHS Foundation Trust; Greater London; On-site; GBP 27,000 - 33,000; Full time

Job summary

The Royal Free London NHS Foundation Trust is seeking an experienced Private Administration Co-Ordinator for the Private Patients Unit (PPU). You will coordinate private patient appointments, admissions, day cases and diagnostics with a focus on smooth patient journeys.

Reporting to the Administration Supervisor, you will work Monday to Friday 7am–8pm with occasional Saturdays and cross-site duties to Hadley Wood Hospital when required.

Qualifications

• Experience in NHS/private administration
• Proven ability to coordinate appointments, admissions and diagnostics

Responsibilities

• Coordinate private patient appointments, admissions, day cases and diagnostics to ensure smooth patient journeys.
• Identify and address barriers to optimal patient journeys and system flow from admission to follow-up
• Collaborate with clinicians, referrers and other departments to provide seamless private patient services.

Skills

Customer service

Administrative coordination

MS Office

Education

NHS administrative experience

Tools

MS Office

Job description

The Royal Free London Private Patients Unit (PPU) is a dynamic and fast paced working environment which is rapidly changing to meet the demands of the service. This role is for an individual interested in working alongside a supportive team that values hard work and invests in its people. If you enjoy working with people, have a great sense of

customer service and are keen to develop your career, then this is the place to be.

The post holder will be a member of the PPU administrative Team. Reporting to the Assistant Service Manager or Administration Supervisor and accountable to the Service Manager.

The post holder will be responsible for the smooth-running of PPU, ensuring the professional and effective coordination of all private patient appointments, admissions, day cases and diagnostics. The post holder will be expected to identify and action barriers to optimal patient journeys and system flow from point of admission to follow-up

and discharge. They will act in partnership with colleagues within the Private Patients Unit and other departments and sites to provide a seamless service to patients and other key stakeholders accessing services.

Please note if high volumes of applications are received the vacancy will close earlier than stated, you are advised to apply as soon as possible to avoid disappointment, The Private Patients Unit is seeking an experienced Private Administration Co-Ordinator with excellent communication skills who is customer focused with previous private coordination and administration experience preferably within a NHS environment. Reporting to the Private Patients Unit Administration Supervisor, you will be responsible for administering the Private Patients Unit's administration services and daily functions.

Working a variable rota that runs Mondays to Fridays from 7am to 8pm with occasional Saturdays, you will be responsible for carrying out the daily administrative functions. You will engage with; patients, consultants, referrers and external providers as well as staff members across all other departments within the wider trust to provide them with world class care customer service.

An impeccable telephone and email manner and confidence in dealing with people at all levels are essential. You should be a team player, meticulous, detail oriented and enthusiastic with the ability to work in a challenging and changing environment.

This position will also require cross site working to the Hadley Wood Hospital when required.

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle.

• From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top