Band 4 Patient Navigator

Royal Free London NHS Foundation Trust; Chipping Barnet; On-site; GBP 28,000 - 36,000; Full time

Job summary

Royal Free London NHS Foundation Trust is seeking a Pathway Navigator to support patients through their hospital care journey from GP referral to discharge, coordinating care within the rheumatology pathway.

You will work with consultants, nurses and admin staff to ensure seamless communication, manage referrals and clinic outcomes, and provide cover for CAS triage and biologics navigation as needed.

Responsibilities

• Coordinate patient pathways across rheumatology services and support the CAS triage system.
• Act as a key point of contact for patients and families, ensuring clear communication and timely care progression.
• Support clinic outcomes, patient tracking, referrals and follow-up appointments to maintain service continuity.

Job description

The post holder will support patients through their hospital care journey, providing the patient with a single named point of contact who will coordinate their care.

Work as part of the Rheumatology team to ensure that all administrative functions for patients from the time of GP referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients' journey.

Where a patient has multiple specialist needs, assist the patient in coordinating their pathways to reduce multiple appointments across the Trust., The Pathway Navigator is responsible for coordinating patient pathways and providing comprehensive administrative support across rheumatology services. The post-holder will manage clinic outcomes, patient tracking, referrals, follow-up appointments and pathway activity, ensuring patients progress through their care journey in a timely manner. They will also manage the administration of a CAS triage system for the service, and will be available to provide cover admin support for the Biologics navigation within Rheumatology.

Working closely with consultants, nurses, allied health professionals and administrative colleagues, the post-holder will act as a key point of contact for patients and families, supporting effective communication and service delivery.

The post-holder will contribute to maintaining service continuity, meeting operational targets and supporting high-quality patient care throughout the patient's pathway.

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across four main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top