Vascular Pathway Navigator

Gloucestershire Hospitals NHS Foundation Trust; England; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

NHS pension scheme

Two on-site nurseries

Discounts at local shops/restaurants

Discounted public transport

Flexible working opportunities

Reward and recognition

Health and wellbeing initiatives

Job summary

Gloucestershire Hospitals NHS Foundation Trust is seeking a Vascular Pathway Navigator to coordinate patient journeys from referral to treatment across the Vascular Network. You will manage tracking lists, book urgent appointments, monitor clinic capacity and MDT meetings, and contribute to service improvements while supervising Band 3 staff.

You will work closely with consultants, nursing staff and managers to ensure timely care and maintain accurate records, reporting breach data to support

Qualifications

• Educated to GCSE level, minimum Grade C in Maths and English.
• Experience of Microsoft Office, including Outlook, Word, Excel and PowerPoint, hospital-based administration.
• Ability to work under pressure in a busy environment, prioritise workload and multi-task.
• Knowledge of RTT pathways and PTLs.
• Understanding of NHS operational performance targets and waiting time standards.
• Ability to analyse performance data and identify trends for service improvement.
• Experience of supporting MDT meetings, including preparation of documentation and recording outcomes.
• Experience of supervising or line managing staff.
• Experience of coordinating patient pathways or managing complex administrative processes.
• Experience contributing to service improvements and process improvements.
• Excellent attention to detail with data input accuracy.

Responsibilities

• Coordinate and monitor patient pathways from referral through to treatment.
• Book urgent appointments and monitor clinic pre-assessment and theatre capacity.
• Support MDT meetings and ensure outcomes are recorded on the system.
• Produce breach and performance reports for submission to the OMT.
• Provide line management and day-to-day supervision of Band 3 administrative staff.
• Identify ongoing and future service improvements and manage waiting times to meet national standards.

Skills

GCSE Maths & English

Microsoft Office

Communication skills

Data entry

Telephone communication

Prioritisation

Teamwork

Independent working

Attention to detail

Adaptability

NHS admin awareness

Education

GCSEs

Tools

Outlook

Word

Excel

PowerPoint

Job description

The Vascular Pathway Navigator plays a pivotal role in supporting the delivery of high-quality, patient-centred vascular services across the Vascular Network. Working as part of a specialist administrative team, the post holder will coordinate and monitor patient pathways from referral through to treatment, ensuring patients receive timely and efficient care in line with national targets and Trust standards. The role involves proactive management of patient tracking lists, booking urgent appointments, monitoring clinic, pre-assessment and theatre capacity, and supporting the smooth running of multidisciplinary team (MDT) meetings. The post holder will work closely with consultants, nursing staff, operational managers and patients to identify and resolve pathway delays, maintain accurate patient records, and support continuous service improvement initiatives. holder will also provide line management and day-to-day supervision of Band 3 administrative staff, supporting their development, performance and wellbeing while ensuring the delivery of an effective and responsive service. They will be responsible for the production and analysis of breach and performance reports for submission to the Operational Management Team, providing timely and accurate information to support service review, performance monitoring and the identification of opportunities for service improvement., The post holder will be required to work as part of a small team providing dedicated Vascular Specialist target tracking facilities for the Vascular Network at Gloucestershire Hospitals. This will involve close liaison with consultants, patients, medical teams, nursing staff and operational management staff. The role will help navigate patients along their pathway and will range from booking patients first urgent appointments from urgent email inboxes, monitoring pre-assessment and theatre capacity, preparing, attending and facilitating weekly multi-disciplinary meetings for the Network in conjunction with the pathway tracker. To work as part of the Multidisciplinary Team (MDT) and be responsible for the smooth running of the patient journey by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs; ensuring that MDT outcomes are recorded on the system on the day of the MDT meeting. To provide line management and day-to-day supervision of the Band 3 administrative staff. For full details please see attached job description - To product breach reports for submission to the operational management team for review to allow for service improvements. - To prepare and attend service meetings as required. - To be responsible for a named section of the referral to treatment (RTT) PTL. - To support the Lead Coordinator and operational management team with cancellation of clinics an monitoring of the clinic timetable. - To work as part of the tracking team providing support as appropriate. - To identify ongoing and future service improvements. - To proactively manage waiting times for individual patients to ensure that national standards are not breached; negotiating patient management arrangements with key staff. To ensure the patients journey is processed in a timely and efficient manner and to proactively elevate issues in the patients pathway so that potential delays are resolved at the earliest opportunity. To communicate effectively and empathetically with patients and their relatives. To oversee booking of appointments liaising with relevant teams as required

• Educated to GCSE level - Minimum Grade C in Math's and English
• Experience of Microsoft Office, including Outlook, Word, Excel and PowerPoint, Previous experience of hospital-based administration, Clear communicator with excellent writing, data entry and telephone communication skills
• Ability to work under pressure in a busy working environment and able to priorities workload and multi-task
• Knowledge of Referral to Treatment (RTT) pathways and patient tracking lists (PTLs), Problem solving skills and ability to respond to sudden unexpected demands
• Understanding of NHS operational performance targets and waiting time standardsUnderstanding of NHS operational performance targets and waiting time standards
• Ability to analyse performance data and identify trends to support service improvement, Proven administrative experience including initiating and maintaining office systems
• Experience of handling telephone enquiries
• Experience of managing own workload, Experience of monitoring operational performance and producing breach/performance reports
• Experience of supporting multidisciplinary team (MDT) meetings, including preparation of documentation and recording outcomes.
• Experience of supervising, supporting or line managing staff
• Experience of coordinating patient pathways or managing complex administrative processes
• Experience of contributing to service improvement initiatives and implementing process improvements., Ability to work effectively as part of a team and able to work autonomously, working to tight deadlines
• Excellent attention to detail with ability to input data accurately
• Flexible approach to role, commitment and ability to learn new skills
• Flexible approach to role, commitment and ability to learn new skills
• Ability to build and maintain effective working relationships with clinical, managerial and administrative colleagues.
  We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.
• With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one or both of our innovative hospitals.
• As well as generous annual leave allowance, you will have access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.