Band 4 Vascular Studies Pathway Navigator | Royal Free London NHS Foundation Trust

Royal Free London NHS Foundation Trust; Greater London; On-site; GBP 34,000 - 37,000; Full time

Job summary

The Royal Free London NHS Foundation Trust is seeking a Band 4 Vascular Studies Pathway Navigator to join the Vascular Studies Service. You will be the welcoming front of house and a key link between patients and clinicians, coordinating appointments and guiding patients through their care pathways.

Responsibilities include managing the front desk, booking appointments, updating electronic medical records, and ensuring data accuracy and confidentiality across Cerner/EPR, CRIS and PACS.

Qualifications

• Experience front of house reception and patient navigation.
• Proven ability to manage digital hospital records and data confidentiality.
• Excellent communication and organisational skills.

Responsibilities

• Front of House Reception: greet patients, check-in for vascular scans, manage clinic flow.
• Patient Navigation: coordinate appointments to minimise hospital visits.
• System & Record Management: update Cerner/EPR, CRIS, PACS accurately.
• Pathway Tracking: monitor referrals and test results to keep patients on the correct path.

Tools

Cerner/EPR

CRIS

PACS

Job description

Band 4 Vascular Studies Pathway Navigator | Royal Free London NHS Foundation Trust

Company: Royal Free London NHS Foundation Trust

Salary: £34,186 - £37,389 per annum inclusive of HCAS

We are seeking a proactive, compassionate, and highly organised Band 4 Patient Navigator to join our Vascular Studies Service. Positioned at the front of house, you will be the welcoming face of our department and the critical link between our patients and clinical team.

This is a dynamic role combining those reception duties with essential administrative coordination of care pathways. You will manage our busy front desk, greet patients arriving for specialised vascular diagnostic tests, and act as the first point of contact for enquiries. You will navigate patients smoothly through their care pathway by booking appointments, actioning clinical outcomes and onward referrals, and accurately updating electronic medical records.

The ideal candidate will thrive in a fast-paced, patient-facing environment, possess excellent communication skills to support patients, and have a sharp eye for detail when handling sensitive medical data. They will enjoy working in a dedicated and collaborative team.

Working at the front of house for the Vascular Studies Unit, your role bridges direct patient contact and essential clinical administration.

Your Main Duties

• Front of House Reception:Welcoming patients, checking them in for vascular scans, and managing the daily flow of clinics.
• Patient Navigation:Act as a central point of contact for patients and families, coordinating appointments to prevent multiple hospital trips.
• System & Record Management:Accurately updating digital hospital records (Cerner/EPR, CRIS, PACS) and ensuring data complies with Trust quality standards.
• Pathway Tracking:Monitoring clinical referrals and diagnostic test results to ensure patients are on the correct care pathway ahead of their consultations.

Key Skills & Qualities We Are Looking For

• Compassionate Communicator:A warm, empathetic, and professional phone and face-to-face manner to reassure anxious patients.
• Highly Organised & Proactive:The ability to multitask in a fast-paced reception environment and resolve administrative bottlenecks independently.
• Tech-Savvy with High Attention to Detail:Experience using complex digital database systems while maintaining absolute data accuracy and confidentiality.
• Collaborative Team Player:A flexible approach, ready to work closely with Clinical Vascular Scientists and cross-cover other administrative teams when needed.

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

This advert closes on Wednesday 11 Nov 2026

£30,630 - £32,346 per annum inclusive of HCAS

£30,630 - £32,346 per annum inclusive of HCAS

£30,630 - £32,346 per annum inclusive of HCAS