Band 3 Ward Administrator

The Methodist Church in Britain; East Finchley; On-site; GBP 21,000 - 26,000; Full time

Job summary

The Ward Administrator role on a busy clinical ward at Barnet Hospital, part of Royal Free London NHS Foundation Trust, centres on front-of-house reception for patients and relatives, answering telephones, and recording admissions, discharges and attendances on Cerner.

This 37.5-hour week runs on 7.5-hour shifts, Monday to Friday. Candidates need NVQ Level 3 or equivalent and proven experience in a patient-facing role.

Qualifications

• NVQ Level 3 or equivalent is required.
• Proven experience in a patient-facing role.
• Familiar with ward administration and Cerner or similar systems.

Responsibilities

• Provide front-of-house reception for patients, relatives and visitors.
• Answer telephones and direct queries as needed.
• Record admissions, discharges and attendances on Cerner in real time.
• Keep bed boards up to date and support transport bookings.
• Produce ward activity figures weekly and monthly.

Skills

Front-desk reception

Telephone handling

Patient-facing experience

Education

NVQ Level 3 or equivalent

Job description

This Band 3 ward administrator post sits on a busy clinical ward at Barnet Hospital, part of Royal Free London NHS Foundation Trust. The core of the work is front-of-house reception for patients and relatives, answering telephones, keeping bed boards current and recording admissions, discharges and attendances on Cerner. It is a 37.5-hour week of 7.5-hour shifts, Monday to Friday. Candidates need NVQ Level 3 or equivalent and proven experience in a patient-facing role.

What the job involves

• Provide front-of-house reception to the ward, welcoming patients, relatives and visitors and directing them as needed
• Deliver customer care to patients, relatives, carers and the multidisciplinary team
• Collect, verify and record patient demographic and treatment data
• Ensure all admissions, discharges and attendances are recorded accurately and in real time on Cerner or the relevant system
• Answer telephones
• Keep bed boards up to date
• Arrange transport bookings
• Produce weekly and monthly ward activity figures