Band 3 Support Medical Secretary

University Hospitals Birmingham NHS Foundation Trust; Birmingham; On-site; GBP 26,000 - 32,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust is seeking a proactive Support Medical Secretary to assist the Lower GI Surgery Team. The role involves audio typing, letter distribution, and efficient admin support to help meet Trust targets while maintaining data accuracy.

You will need strong time management and communication skills, with proven IT proficiency and an ability to work under pressure in a busy department. Contact details provided for informal chat.

Qualifications

• Good general education (e.g. GCSE English and Maths A-C).
• Business Administration NVQ level 3 or equivalent experience in an administrative environment.

Responsibilities

• Assisting the Band 4 Medical Secretaries.
• Audio typing of clinical and administrative letters.
• Distribution of clinical letters and clinic room requests.
• Submitting IT requests for clinics to be set up.

Skills

Customer service

Office administration

Attention to detail

Education

GCSE English & Maths A-C

Business Administration NVQ Level 3

Tools

Microsoft Office

NHS IT Systems

Job description

University Hospitals Birmingham NHS Foundation Trust

Band 3 Support Medical Secretary

The closing date is 18 November 2026

We have an exciting opportunity to recruit an enthusiastic Support Medical Secretary to provide administrative support to our Lower GI Surgery Team. We are an extremely busy Deparment and provide treatment for patients with both malignant and benign conditions. We are looking to recruit a focussed and passionate candidate to our friendly Team, to assist in delivering excellent patient care and meeting Trust targets, whilst ensuring that data is accurate and up to date.

You will need to possess good time management and prioritisation skills, in order to meet Trust targets and tight deadlines. You will also need to possess excellent typing, administrative, IT and communication skills. Attention to detail is also essential.

To arrange a visit or informal chat, please contact Vicky Jones on 0121 371 6489 or email [e-mail]

Main duties of the job

The main duties of the role are:

• Assisting the Band 4 Medical Secretaries.
• Audio typing of Clinical and Administrative Letters.
• Distribution of Clinical letters.
• Requesting of Outpatient Clinic Rooms.
• Submitting IT requests for Clinics to be set up.
• Communicating with members of staff at all levels via email and telephone.
• Covering telephones for the Band 4 Medical Secretaries.
• Uploading/scanning of correspondence to Clinical Portal.
• The post holder will be working as part of a Team and may be asked to assist with other duties in times of need.
• We are looking for a candidate that is friendly and a Team player. They will be able to work well under pressure, to meet Trust targets and tight deadlines. They will have excellent communication and interpersonal skills, as well as excellent IT skills, and will be focussed on delivering excellent patient care.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

• *Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
• *Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

• *Experience of dealing with the Public/Customer service experience
• *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
• *Experience of using IT systems
• *Experience of working in a busy environment
• *Experience of working in Healthcare
• *Experience of using NHS IT Systems

Additional Criteria

• *Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Birmingham NHS Foundation Trust