Band 3 Research Administrator/Coordinator

University Hospitals Birmingham NHS Foundation Trust; Birmingham; On-site; GBP 21,000 - 26,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust seeks a motivated administrator to join the NIHR/WT Clinical Research Facility at Queen Elizabeth Hospital Birmingham. The role encompasses patient booking coordination, general admin, reception cover, and support for clinical research activities in a fast-paced healthcare environment.

Key tasks include booking patients for the CRF, supporting senior nursing staff, maintaining leave records, and assisting reception.

Qualifications

• Significant administrative experience in healthcare or NHS settings is essential.

Responsibilities

• Act as the first point of contact for investigators and Research Nurses booking patients into the CRF.
• Provide administrative support to Senior Research Sisters and Research Nurses.
• Maintain and update electronic annual leave records.
• Provide cover for the CRF reception when required.
• Liaise with consultants, researchers, nurses, and other staff across the organisation.

Skills

Organised

Communication

Customer service

Independent worker

Flexibility

Healthy working under pressure

Tools

Microsoft Word

Microsoft Excel

Microsoft Email systems

Patient Booking systems

Job description

An exciting opportunity has arisen for an enthusiastic and motivated member of staff to join our busy NIHR/WT Clinical Research Facility (CRF), Queen Elizabeth Hospital Birmingham. The position combines patient booking coordination, administration, reception cover, and support for clinical research activities, requiring someone who is organised, approachable, and comfortable working in a busy healthcare environment.,

• Act as the first point of contact for investigators and Research Nurses booking patients into the CRF
• Provide administrative support to Senior Research Sisters and Research Nurses
• Maintain and update electronic annual leave records
• Provide cover for the CRF reception when required
• Liaise with consultants, researchers, nurses, and other staff across the organisation
  Strong organisational and workload prioritisation skills
• Excellent communication skills and ability to work with staff at all levels
• Good IT skills, including:
  Microsoft Word Microsoft Excel Microsoft Email systems Patient Booking systems
• Ability to learn new computer systems quickly
• Ability to work independently and use initiative
• Flexible approach to supporting departmental needs
• Significant relevant administrative experience
• Strong customer service focus and professional manner

Working Hours

Monday to Friday -- 8.00am to 4.00pm

This role would be ideal for someone with experience in:

• Healthcare administration
• NHS reception or patient-facing services

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued.

We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people.

As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential.

For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.