Band 3 ICT Support Assistant

Birmingham and Solihull Mental Health NHS Foundation Trust; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

Birmingham and Solihull Mental Health NHS Foundation Trust seeks an enthusiastic ICT Support Assistant to support an equipment refresh project. The 12-month role involves installing hardware and software, and managing documentation updates. Candidates should be skilled in communication and knowledgeable in ICT hardware and Microsoft tools.

Qualifications

• Excellent communication and organizational skills.
• Experience in using and maintaining Microsoft Active Directory.
• Knowledge of ICT hardware and Microsoft Office packages.

Responsibilities

• Installing end-user hardware and software.
• Updating technical and asset documentation.

Skills

Communication

Organizational Skills

Knowledge of ICT Hardware

Microsoft Active Directory

Microsoft Office Packages

Job description

At Birmingham and Solihull Mental Health NHS Foundation Trust, we are recognized as one of the leading NHS organizations for innovative solutions that are designed, deployed, and successfully adopted in operational areas. The Trust has been selected as one of the few Global Digital Exemplars (GDEs) in the country.

As digital technology becomes increasingly critical in healthcare, the availability of our services is essential. Our skilled in-house team includes technical specialists, first and second line support staff, field engineers, trainers, application developers, specialist application support, and a dedicated administrative team, all working together to develop, support, and maintain our systems and services.

We are seeking an enthusiastic ICT Support Assistant to join our Service Delivery team on a fixed-term basis for 12 months to support our equipment refresh project.

The role involves installing end-user hardware and software as part of our regular refresh program. The successful candidate will also be responsible for updating technical and asset documentation used within the team in a timely manner.

Applicants should have excellent communication and organizational skills, with experience in using and maintaining Microsoft Active Directory, and knowledge of ICT hardware and Microsoft Office packages. You will be interacting with staff across both Corporate and Clinical Services at all levels.

You will work under the supervision of the Senior ICT Refresh Project Lead, who will lead the team.

Join Birmingham and Solihull Mental Health NHS Foundation Trust, where over 4,000 clinical and support staff work to improve mental health and well-being for the 70,000 people we serve annually. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialized services nationally. Our organization is also renowned for medical, nursing, and psychology training, alongside a strong reputation for research and innovation.

Our community is culturally diverse, with areas of high deprivation that increase demand for our services. We are committed to inclusivity and providing equitable access to care. If you are looking for a place to belong and want to make a meaningful difference, we welcome you to join our team, where a warm welcome awaits.

For further details or informal visits, please contact:

• Name: Rizie Qureshi
• Job Title: Service Transition Team Leader
• Email: [e-mail]
• Telephone: [phone]