Band 3 Clinical Service Administrator, Wiltshire Talking Therapies

Avon & Wiltshire Mental Health Partnership NHS Trust; Devizes; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local NHS mental health service is seeking an enthusiastic Administrator to provide essential support to the Talking Therapies team in Devizes. The role requires strong IT and communication skills, effective appointment management, and the ability to work both independently and as part of a friendly team. Join us to contribute to the wellbeing of residents while enjoying a supportive work environment with opportunities for personal development.

Benefits

Free parking on site

Social activities and team events

Opportunities for supervision and training

Qualifications

• Competent with IT systems and office tasks.
• Exemplary telephone manner needed.
• Ability to work independently and as part of a team.

Responsibilities

• First point of contact for client referrals via phone and online.
• Manage appointments in the electronic patient management system.
• Collate and send appointment letters on time.
• Respond to emails, voicemails, and telephone inquiries.
• Carry out general office tasks.

Skills

IT systems competency

Confident communication

Team player

Prioritization skills

Resilience

Tools

IAPTus

Job description

Overview

The Wiltshire Talking Therapies service offers psychological therapy and support to residents of Wiltshire who may be experiencing common mental health conditions such as depression, anxiety and phobias etc.

This post offers an excellent opportunity for an enthusiastic, organised Administrator who is competent with IT systems, a confident communicator and is keen to become an integral part of our fast paced friendly team. You will be committed to providing excellent administrative support to the Talking Therapies team to ensure the smooth running of this important service. You will be provided with regular opportunities for supervision and training.

The successful applicant will be based at Green Lane Hospital. This is in a beautiful setting on the outskirts of the market town of Devizes. Free parking is available on site.

We are a friendly and supportive team with a strong focus on staff wellbeing. We often run fun activities such as a recent walking challenge, quizzes and a creativity competition along with social activities.

Main duties of the job

• You will be the first point of contact for clients who self-refer into the service which is by both telephone and online.
• The role involves managing appointments to include recording of details on the electronic patient management system (IAPTus).
• The role also involves managing elements of administration and data for the team including collating appointment letters and ensuring that they are sent out in a timely manner, responding to emails, voicemails and telephone enquiries and carrying out other general office tasks.
• In this role you will require excellent communication and IT skills as well as having an exemplary telephone manner. You also need to be an excellent team player with the initiative to work on your own and the ability to prioritise. Strong personal resilience is essential.