Band 3 Bank Administrator - Wiltshire Wide

Avon And Wiltshire Mental Health Partnership Nhs Trust; Chippenham; On-site; GBP 21,000 - 24,000; Part time

Job summary

Avon and Wiltshire Mental Health Partnership NHS Trust is seeking a Bank Receptionist to provide across-sites reception support, welcome patients and visitors, and manage access to the building. The role involves diary management, minute-taking, and maintaining records on the electronic patient record system.

Flexibility and strong customer service are essential. The successful candidate will be highly organised, proactive, and able to work with discretion in a busy health environment, ensuring

Qualifications

• Experience in reception/administration preferred.
• Excellent customer service and confidentiality.
• Proficiency with Microsoft Office applications.

Responsibilities

• Provide reception support across sites and act as first point of contact for patients, visitors and staff.
• Manage access to the building and welcome patients for appointments; advise clinicians of arrival.
• Support room bookings, take formal minutes and maintain up-to-date records.

Skills

Customer service

Organisational skills

Adaptability

Communication

Tools

Microsoft Word

Microsoft Excel

Microsoft Office

Job description

An opportunity has arisen to support AWP as a bank administrator., We are looking for professional, organised, and customer-focused individuals to join our Bank team as areceptionist. This flexible role provides reception support across sites, ensuring patients, visitors, and colleagues receive a first-class service while supporting the smooth day-to-day operation the site. Successful candidates will be adaptable, proactive, and committed to delivering an excellent patient experience.

As a Bank Receptionist, you will provide reception support across sites, acting as a first point of contact for patients, visitors, and colleagues. You will manage access to the building, welcoming patients when they arrive for appointments and advising the clinician they have arrived, support colleagues with room bookings and ensure any new room booking enquiries are dealt with in a timely manner.

The role requires excellent customer service, strong organisational skills, flexibility, and a commitment to maintaining patient confidentiality at all times., The post holder will be key in maintaining diaries and arranging meetings, taking formal minutes and keeping appropriate records on the most up to date templates. Their work is managed rather than supervised and they are accountable for their own actions - manager is available for reference but generally, they will manager their own workload.

There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills. They will possess excellent working knowledge of all Microsoft Office systems including Word and Excel.

The post holder will be able to work to high standards and will be required to take personal details from people and upload onto the electronic patient record system (Rio). The post holder will need to meetdeadlines, collate data and maintain standards relating to administrative processes. They will need to be able to work within a team effectively and share work streams where appropriate.

We are the lead provider of healthcare for people with serious mental illness, learning disabilities and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset and South Gloucestershire.

We aim to provideHigh Quality, Compassionate Careeverywhere, every day. This means our services will be safe, clinically effective and provide a positive all-round experience for our patients, families and carers. And we believe passionately in treating everyone with kindness, respect and empathy.

Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200miles, to more than 1.8million people.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.