Band 3 Bank Administrator - Wiltshire Wide

Avon & Wiltshire Mental Health Partnership NHS Trust; Bath; On-site; GBP 26,000 - 27,000; Part time

Job summary

Avon & Wiltshire Mental Health Partnership NHS Trust is seeking a Band 3 Bank Administrator to support administrative services across multiple Wiltshire sites, including Fountain Way, Shearwater Lodge, Green Lane Hospital and 32 New Road, Chippenham. The role focuses on providing receptionist duties and patient-first service across locations.

You will handle building access, greet patients and visitors, assist with room bookings, and log inquiries.

Qualifications

• Previous experience in an admin role.
• Understanding and empathy of other people.
• Advanced skills using MS Office.

Responsibilities

• Provide bank receptionist duties across Wiltshire sites.
• Manage access to the buildings and front desk reception for patients, visitors and colleagues.
• Assist with room bookings and ensure timely handling of new room booking requests.
• Maintain patient confidentiality at all times and handle sensitive information diligently.

Skills

Admin experience

Customer service

MS Office

Empathy

Education

NVQ 3 in Business Administration or equivalent

Job description

Band 3 Bank Administrator - Wiltshire Wide

An opportunity has arisen to support AWP as a bank administrator.

In particular we are looking for an enthusiastic person who can support the admin services at Fountain Way and Shearwater Lodge and another that can support Green Lane Hospital and 32 New Road, Chippenham.

Job summary

We are looking for professional, organised, and customer-focused individuals to join our Bank team as areceptionist. This flexible role provides reception support across sites, ensuring patients, visitors, and colleagues receive a first-class service while supporting the smooth day-to-day operation the site. Successful candidates will be adaptable, proactive, and committed to delivering an excellent patient experience.

As a Bank Receptionist, you will provide reception support across sites, acting as a first point of contact for patients, visitors, and colleagues. You will manage access to the building, welcoming patients when they arrive for appointments and advising the clinician they have arrived, support colleagues with room bookings and ensure any new room booking enquiries are dealt with in a timely manner.

The role requires excellent customer service, strong organisational skills, flexibility, and a commitment to maintaining patient confidentiality at all times.

Main duties of the job

There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills. They will possess excellent working knowledge of all Microsoft Office systems including Word and Excel.

The post holder will be able to work to high standards and will be required to take personal details from people and upload onto the electronic patient record system (Rio). The post holder will need to meetdeadlines, collate data and maintain standards relating to administrative processes. They will need to be able to work within a team effectively and share work streams where appropriate.

The post holder will be key in maintaining diaries and arranging meetings, taking formal minutes and keeping appropriate records on the most up to date templates. Their work is managed rather than supervised and they are accountable for their own actions - manager is available for reference but generally, they will manager their own workload.

About us

We are the lead provider of healthcare for people with serious mental illness, learning disabilities and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset and South Gloucestershire.

We aim to provideHigh Quality, Compassionate Careeverywhere, every day. This means our services will be safe, clinically effective and provide a positive all-round experience for our patients, families and carers. And we believe passionately in treating everyone with kindness, respect and empathy.

Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200miles, to more than 1.8million people.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Job responsibilities

Please see attached Job descriptions and person specifications for further details about this role. Feel free to contact the nominated person for more information.

Person Specification

Experience, Knowledge, Skills and Abilities

• Previous experience in an admin role
• Understanding and empathy of other people
• Customer service minded
• Advanced skills using MS Office

Education and Qualification

• NVQ 3 in Business Administration or similar relevant qualification or Equivalent competence acquired by experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Facilities Operational Manager Green Lane Hospital

£25,760 to £27,476 a yearper annum pro rata