Band 3 Assistant Technical Officer

Birmingham Community Healthcare NHS FT; Birmingham; On-site; GBP 26,000 - 27,000; Full time

Job summary

Birmingham Community Healthcare NHS Foundation Trust in Birmingham is seeking a multi-skilled Radiology/Administrative Assistant to provide comprehensive support to staff in Radiology and the Dental Division, including Community Dental Services. You will manage your own workload and liaise closely with colleagues to ensure coverage of Radiology support services.

The role includes acting as Radiographer Helper, assisting Consultant Radiologists during Ultrasound procedures, handling phosphor

Qualifications

• GCSE passes or relevant clerical qualifications.
• Experience in hospital administration is preferred.
• Understanding of NHS targets and patient pathways is advantageous.

Responsibilities

• Greet patients and maintain records on the Radiology Information System.
• Manage appointment bookings in line with national targets and IR(ME)R requirements.
• Support film copying services and liaise with multidisciplinary teams.
• Ensure confidentiality, health & safety, and sustainable working practices.

Skills

NHS knowledge

Teamwork

Prioritisation

Ability to work under pressure

Education

GCSE passes

Relevant clerical qualifications

Tools

Radiology Information System

Job description

The post holder will provide a comprehensive support service to staff within the Radiology Department and the Dental Division, including Community Dental Services, while managing their own workload effectively. This is a multi-skilled role requiring close liaison with colleagues to ensure full coverage of Radiology support services.

The role includes acting as a Radiographer Helper, assisting Consultant Radiologists during Ultrasound procedures. Duties combine phosphor plate processing with clerical responsibilities in a busy, specialised Radiology Department. The post holder will also be responsible for trouble shooting processor issues, and Quality Assurance for equipment used in undergraduate teaching and trainee education.

Evening clinic cover is required on a rotational basis, encompassing both clinical and clerical duties.

Main duties of the job

The post holder will provide a comprehensive support service to staff within the Radiology Department and the Dental Division, including Community Dental Services, while managing their own workload effectively. This is a multi-skilled role requiring close liaison with colleagues to ensure full coverage of Radiology support services.

The role includes acting as a Radiographer Helper, assisting Consultant Radiologists during Ultrasound procedures. Duties combine phosphor plate processing with clerical responsibilities in a busy, specialised Radiology Department. The post holder will also be responsible for trouble shooting processor issues, and Quality Assurance for equipment used in undergraduate teaching and trainee education.

Evening clinic cover is required on a rotational basis, encompassing both clinical and clerical duties.

About us

Be Part of Our Team...BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

Job responsibilities

The post holder will provide efficient administrative and operational support within the Radiology Department, including welcoming patients, maintaining accurate records on the Radiology Information System, and managing appointment bookings in line with national targets and IR(ME)R requirements.

The role involves handling patient and clinician enquiries, monitoring emails and image transfer systems, supporting film copying services, and liaising closely with multidisciplinary teams. Additional responsibilities include stock control, staff training on radiology systems, participation in audits and meetings, and ensuring confidentiality, health and safety, and environmentally sustainable working practices are maintained at all times.

Person Specification

Qualifications

• Good general education, GCSE passes or relevant clerical qualifications
• Relevent Qualifications

Experience

• Relevant experince in hospital setting

Experience

• Experience in working with a wide range of professionals
• Previous administration experience

Experience

• Relevant organisational skills
• Experience with working with the general public

Skills and Knowledge

• Ability to demonstrate knowledge of NHS access targets and timescales, particularly those that apply to hospital dentistry, familiarity with medical and surgical patient treatment pathways
• Ability to work as a member of the team
• Ability to follow task through to completion
• Ability to use own initiative and prioritise workload in a methodical approach to work
• Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,760 to £27,476 a yearper annum (pro rata)